Yes there is an option for reset the password, but whats the point when you are competing with other fans to get ticket, so obviously I lose the best seat as well as the regular seat. See all 9 articles Ticket Order Help After a call to AXS customer support I was told that the My Events section often doesn't show the tickets you have purchased. Doe. Speaking of poor service, called the customer service number, took several minutes just to get through the automated prompts, then waited for an operator. Please answer. DON'T DO IT! This is happening for the AXS, and RedRocks Mobile Iphone App. Cheers! There was some glitch on their end that prevented me from accessing my tickets, and there is no customer support number, Their online support is a joke - in response to each support ticket I filled out I got an email telling me to submit another support ticket. Press J to jump to the feed. So not only did they not respond to voicemails/calls after not posting the time, but their staff didn't notify me where and when to go, despite my ticket saying VIP MEET AND GREET in 100 point font. I never heard back! My tickets disappeared, and I called as many times (I waited on hold for an average of 55 minutes each time). I traded tickets with a friend and a few days later, they disappeared from my account and AXS has no idea why yet they're refusing to send me replacement tickets or a refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. BUY THE PERFECT I placed two orders for tickets at the same event. And now it keeps telling me Oops were having trouble accessing your sales balance when I clearly have NO sales balance because it was SUPPOSED to be put into my bank account. There is no error indicated but I am unable to complete purchase. Mine were showing, now they are not.The money has left my bank account Had the same problem and contacted them this morning. tl:dr - Crashy app. Follow the AXS Tickets iOS app troubleshooting guide Here . We did finally access tickets, no thanks to AXS, but because the manager knew how to work around the system. Sheffield and Glasgow. BAKERSFIELD, Calif. (KERO) Tickets are available for the Bakersfield City Ballet's production of "Swan Lake" at the Historic Bakersfield Fox Theater. Thankfully I checked it first thing this . Editor, Marcus Herbert, https://www.axs.com/uk/about-purchase-agreement_UK_v4.html, https://www.theo2.co.uk/faqs/axs-official-resale-faqs. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Mobile app not able to log in. Ordered tickets from stubhub was told they'd be in my Axs Account. We had to work with the box office manager for an hour, and could only access tickets after I contacted my bank and got the payment information. Thank you. Create an account to follow your favorite communities and start taking part in conversations. I've been logging into to AXS pretty much compulsively over the last couple of days, so instant panic when they were gone. This Clears both data and cache. Sent an email about the issues because I ended up with multiple charges going through on my credit card, but no tickets and they were no longer listed. Worked last week when I checked. There is no fee for transferring seats and you are allowed unlimited transfers. I logged into the website and it still said the same thing. Based on this, Justuseapp Legitimacy Score for AXS Tickets Is 33.8/100.. AXS Tickets works most of the time. AXSTickets is absolute trash and i implore any venue considering to use them as their third party ticketing app (Billy Bobs Texas) to reconsider. I can see my tickets, but I don't see a way to print them. Are you having issues? Buying tickets was easy of course .. but getting a refund is a whole other problem. My deepest desire is that everyone who had a hand in building this crummy experience steps on a Lego. If you are a AXS Tickets customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using AXS Tickets. I add tickets to my cart but when I go to check out it says my cart is empty. I logged in and it said I had no purchased tickets and no events. I needed an account. I got them quick without any complications but just last week to check if I still had them because I decided I wanted to sell them so I could go to another event but they were gone? How you have this market largely cornered is beyond me. Is it Safe? AXS shit the bed big time. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. no confirmation that I bought them or anything, then I hit the back button & it doesnt say i purchased anything so now i am scared I bough multiple tickets because after the 3rd step, its just a blank screen. I got in touch with AXS and the woman I spoke to assured me that everything's alright. The monopoly that AXS holds in the ticket and entertainment market creates an environment at AXS where customer service is not only an afterthought but non existent. The tickets I had tried purchasing were gone, but then appeared later so I tried purchasing from the website but on a computer instead of my phone - still received an error. Do the terms of your original ticket purchase permit you to re-sell the tickets? Tried resetting my password but no email sends to my account. I never received my email confirmation for my tickets. Apparently only 2 people actually made it to the meet and greet that day. Ticket . I can log in on my computer but not on the AXS app on my phone. Have no fear, theres a link in the email where I can view the completed transfer. Please help! Mappy donne les informations utiles pour votre itinraire de. I would expect the venue would use an electronic ticketing system thats not so confusing and confounding. Downloaded AXSTickets no tickets. . Ainsi faites des conomies sur le cot ou la dure de votre voyage, en trouvant le trajet Aix-en-Provence Saint-Maximin-la-Sainte-Baume adapt vos besoins. The use and ease of AXSTickets was phenomenal. By So naturally I assumed the ad closed my window browser and did not complete my purchase. Im going to recommend Red Rocks find another ticket vendor! Follow these steps to resolve intermittent AXS Tickets app issues: This issue is usually caused by your network. The websites attached to AXS app should just let people access their tickets from their emails (like they used to before this whole app craze) since AXSTickets has so many issues that you cant even get to them. I log out, then log in, go straight to transfer and I get the same result, session timed out and that is within less than twenty seconds. I recommend the creators of AXSTickets fix the facebook login issue and make sure users dont need to login each time they need to access their account in AXSTickets . I tried logging in on the app again, get the same message about needing to verify, but obviously that DID NOT WORK, so I request a new email with a new verification be sent. NOTHING. On android, goto "Settings" "Apps" or "Manage Apps" tab. The next day I got the same email twice simultaneously. 2 x tickets available, good seats in section B2. Report Issue, - Legit tickets sent within a few minutes, - Redirected back to the beginning with prompt saying Something went wrong. Tap Here" Nothing happens when I Tap Here. We dont need an app for everything. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you cant go, and more. Second, AXSTickets doesnt have a history of the event. ~VP, Contact Center. Hooray!But it forgot who I was and told me to create an account again. Does anyone know with AXS specifically, once its transferred to me, can the guy transfer them again, or now only I can transfer them? Why did the venue decide to use AXS Mobile ID? Buying Basics How can I buy tickets? find great events near you, buy 100% official tickets, sell your seats if you I requested a password and followed the instructions, but that didnt resolve the situation. App not working? 39,8 km. So instead, I revoked the ticket share back to my app, and decided to show tickets for both of us. This update includes performance improvements and bug fixes. I am so sad and frustrated. I recently had a knee surgery which will preclude me from attending a few concerts over the next two weeks. What is the deal with this thing? AXS Tickets Status Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. It was explained that if you had Flash Seats then you already had an account in AXS waiting for you. have 5 more performances that I cannot list. My account w AXS shows The second time around, my experience was even WORSE - I purchased 2 tickets for Joseph Prince in Dallas for Oct 2019 for a total $42+ dollars and then could Not attend. I'm heartbroken because I basically spent $250 not to see one of my favorite artists of all time. Yep, my account is back to normal now too. . I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. So basically quit your job if you want to enquire about your ticket. Smaller concert events may have tickets for $20 to $40, while events held at theatres can be in the $50 to $100 range. That was over a week ago and Im still waiting for my money. then to me it seems something is missing from the transaction. Their customer service is atrocious, if you try and connect with support you will be in a line behind 99 people, because so many others are in the same boat. Presumably you agreed to the "ridiculously high" selling charge before confirming? I kept being redirected back to the beginning to try again with the prompt saying saying Something went wrong. AXS App: Selling Tickets Share Their website did not inform me I would be charged $25 for this service. The end. Joel Osteen event couple years ago when I paid with my credit card and I bought 2 extra tickets for my son and his friend, but they could not attend. Just buy straight from the venue! I got on the phone with AXS customer service, per the venues recommendation, and had them send a new barcode directly to my friend at the venue. stephenpooleyDecember 9, 2014 in U2 iNNOCENCE + eXPERIENCE Tour 2015 (archived, read only). This is my friend time buying through AXS for other people and Im not sure I would use them again. How do I get a pre-sale password? - AEW has announced that there will be a meet-and-greet for fans before tomorrow's Rampage. I received an email back immediately letting me know they received my request. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. So after waiting in line I had to go to another line for printed tickets. After putting my bank info so that the money would get sent to my account, the next screen said youll be receiving your money in 2-3 business days. Copyright 2023 Apple Inc. All rights reserved. Later it logged me out and I logged right back in. I fought the charge on my credit card, and they finally credited me back a full 9 months later. Reply from AXS USA. Tbh, it is a great app. The email sharing the tickets never went through. The site also crashed while Im struggling to remember my password and forced to logout and queue in line again. Especially if you cant even get it for work properly. Le service de notes de frais restent toujours accessible en allant voir le dtail du trajet. I assume the meet and greet is after. Prendre Alle des Grands Cdres et continuer sur 20 mtres, Continuer Boulevard Carnot sur 170 mtres, Tourner droite sur D17 (Boulevard des Poilus) et continuer sur 400 mtres, Au rond-point, prendre la 2me sortie sur D17 (Avenue des coles Militaires) et continuer sur 110 mtres, Tourner lgrement droite sur D17 (Avenue des coles Militaires) et continuer sur 800 mtres, Au rond-point, prendre la 1re sortie sur Avenue Ren Cassin et continuer sur 280 mtres, Au rond-point, prendre la 2me sortie sur Avenue Ren Cassin et continuer sur 400 mtres, Continuer Avenue du Val Saint-Andr sur 120 mtres, Tourner lgrement gauche sur Avenue du Val Saint-Andr et continuer sur 10 mtres, Tourner gauche sur Avenue Henri Malacrida et continuer sur 260 mtres, Au rond-point, prendre la 1re sortie sur A8 et continuer sur 150 mtres, Au rond-point, prendre la 2me sortie sur A8 et continuer sur 35 mtres, Prendre droite et rejoindre A8 E80. Thus, if anyone wants to buy a ticket - there is No reason they would want to buy my resale ticket when they can get a brand new ticket from AXS. do not use AXSTickets to sell tickets. Theres so much to see. They werent actually transferred until my friend accepted the transfer two days later.The tix I purchased were not cheap. Glitchy, redundant and worthless app that doesnt work if you are WiFi or VPN. It seems like nothing on AXSTickets worked! I was on hold for over an hour and one of their representatives hung up on me so i emailed them and then called back immediately after and was on hold for yet another hour. SOLD TICKETS VIA AXS. Please help me with my situation. Damn thats really smart Im gonna do that from now on. AXS Tickets Reviews. The absolute worst and most unprofessional app i have ever used. I am concerned as the show is coming soon. Therefore, I wouldn't expect this issue to be fixed anytime soon. We successfully sold our tickets through the AXS website quite quickly and have a credit balance on the AXS website minus a ridiculously high 60.00 charge for selling 4x tickets back through their . I would rather be told the truth than a lie, after reading other reviews I see its a big issue. The tickets were $300 too More posts you may like r/ToolBand Join 27 days ago My axs app on my iphone is not working. No contact number just an auto chat which is completely useless. And why did I pay such exorbitant surcharge fees for THIS experience? Bought tickets for a show that was postponed. Mexican sensation Santa Fe Klan will kick off his Todo Y Nada U.S. Tour with Snow Tha Product and Tornillo this summer! Please log in again. So I log out of the website, go back to the email that has the link that they say will expire in 6 hours (its been minutes, not even 1 hour), and when I click the link, I get the same error message. So purchasing through the website and AXSTickets doesnt work - even with all their tips. What a waste. Ive purchased tickets for years from multiple ticket sellers, both original and resale and have never had an issue until now. Understandably, youd only have to reset your password and then youd have access to all your account content.Unfortunately, after I downloaded this horrible app, it wouldnt allow me to sign in. AXS has gone down the hill as soon as they stopped taking calls. Thats precisely what happened to me years ago I bought $400 tickets and the guy transferred them to me, then proceeded to transfer them again, Im assuming scamming multiple people. Where are my tickets? I can log in to the account on desktop, but not the app. USE TICKETS WITH THE APPNo paper required. Dope concert. Save your time, use a different app. I have exactly the same problem. Stop hand-delivering tickets or waiting at the entrance for everyone to arrive quickly transfer tickets to friends and meet them at your seats. I have the confirmation email from AXS so I know I'm using the right email. Anyone else's tickets disappear off of AXS? It is now MARCH of 2022, my show is in 3 weeks and despite them saying my tickets were transfered, I cannot see them on the App and the website wont let me log in (I enter my email and password and it just says "CONTACT CUSTOMER SERVICES" I have been on hold with them for over an hour with no answer. I can't access purchasing tickets either on my desktop or phone. I am seriously unhappy that we missed over an hour of the event, especially when we arrived before the event began, just because an AXS employee linked tickets from the 2021 rodeo to the 2022 rodeo today. Did the AXS live chat and they suggested to use AXSTickets and I tried again - still got an error. Sortir et rejoindre la voie. AXS Tickets App In person In advance at Hornet Tickets office in the Athletic Center 10am-4pm M-F At events, subject to availability, hours vary Online (All orders run through our ticketing company AXS) Ticket Delivery Methods Digital Delivery (AXS App) - FREE! I have to go to a game this Saturday hoping that it will work by then. Complete guide to troubleshoot AXS Tickets app on iOS and Android devices. I am very frustrated about my tickets! Then the final queue starts for buying tickets. Just pull up your tickets in the AXS app, get them scanned at the gate, and head into your event. This is how I was tricked into buying more tickets. What fees are there when buying tickets? Clicked the verify button oops something went wrong. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support. Zero stress. and our Reddit and its partners use cookies and similar technologies to provide you with a better experience. Tix are for mobile, so not sure what to do. I bought 2 tickets to an event a month ago and downloaded the app immediately to verify my purchase. On android, goto "Settings" click AXS Tickets app. Lets try again. So I kept trying and the same thing kept happening. Checked my account and it's back in there. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Have had a variety of other problems in the past, particularly with tickets not displaying. Front row or on the aisle? In the future, I would definitely try not to use AXS for ticket purchases. Created an AXS. AXSTickets is a hassle to get tickets, first off I had to login multiple times and it made me worried that my tickets will not be there. Nope. I tried buying tickets on the website, got an error with payment. My recipient never received an email with the shared ticket (definitely input the email address correctly). To sell the tickets on the AXS app (No option for refund or credit) - I was FORCED by AXSTickets to set my sale price at $10/each which is the AXS price for their GA ticket. U2 iNNOCENCE + eXPERIENCE Tour 2015 (archived, read only), AXS website issues - Tickets not showing on my account. Mind you I used this back in December of 2019 and Im still having trouble with it (March 2020). So my mom bought me tickets to the bandito tour to see twenty one pilots, my all time favorite band. No paper required. Again, got AXS Tickets "Mobile Data" "Allow Background Data Usage". On buying some items, every consumer can just put in a small quantity of money. I can log in to the website, but not the mobile app. The second I go to my event, you better believe I am deleting this poopy app and avoiding events done by this company. Please fix. I cannot view my tickets. These tickets are non refundable so I am out $200. The ticket is sold out but they did not tell you and made you keep queuing in line (which is waste of my time by waiting for 10 mins) giving you the false hope. I would like to see all tickets I have used in AXSTickets and have my pasts orders in the past events tab. I bought tickets and was going to the event with the tickets on my phone, and the artist canceled and rescheduled. Hopefully this will save someone from the panic attack I just had over my tickets. Seamless transaction, everything worked out perfectly and no issues getting in. LTE/3G/2G (auto connect). Again, I understand everyone has a lot going on, but they are not handling this well and have been pushing me off since way before. I have an issue with AXS Tickets too. On the day of event I reached them at last at mid day and they said they will look into it and get back to me. Your real card info stays hidden. I asked AXS for a refund and they said NO go sell your tickets on our aftermarket app. I show up to the event very early, just in case, and no one at the venue said anything. Works fine on my computer. Hi guys, Im looking to buy tickets from someone on Facebook who I obviously dont personally know - whats the safest way? Le march auto neuf entre 100 000 euros et 200 000 euros : dcouvrez les modles possibles. So finally Im able to login, but of course the tickets I already purchased are not there because they are under my other login that AXSTickets WOULD NOT TAKE. 4. Create an account before you try to buy tickets for the first time. I had to log in each time I used AXSTickets, which was several times within a couple of days. Select the issue you are having below and provide feedback to AXS Tickets. AXSTickets communications are confusing. I got to an HOUR solid, no kidding, without EVER getting a live person on the phone. I am never and I mean NEVER going to buy from AXSTickets again until they fix this! she told me I could not be on Wi-Fi when using the app so she hung up on me. AXSs lack of integrity and non existent concern for its customers is appalling and disappointing. Tickets never arrived (not the first time this has happened with me). click "Force Stop". I was worried that they had been cancelled for some reason after reading that it has happened to others. My email was missing a . Continuer sur 36 kilomtres, Sortir et rejoindre la voie. This telling me time and time again, that I had NO EVENT COMING. What happens if the new owner arrives at the venue and is refused entry because theirs is not the name on the ticket? Recently, after making a purchase I was informed that AXS would be taking the place of the discontinued Flash Seats app effective 8/30. In case you can't connect to the internet at the venue, we recommend downloading your tickets before you get there. Even just a lil tickets under revision or similar would be fine. I was signed in, had my confirmation code and everything, but they didn't send me the ticket. When ticket sales start, the temporary queue is refreshed and everyone who is in queue is assigned a random place. My AXS app is not working!! Make sure you have the latest version of the AXS app. Discussion I've seen some dates have already been postponed but the AXS app now shows no tickets for the two dates I had, as if none had been purchased at all. When I tried the second time to just confirm I had not sent the tickets off somewhere, this lady says your not the person listed I said there are two of us one who has money and no email one who has a email my brother same last name of corse and we made sure that everything matched exactly just as stub hub told us to so she proceeded to hang up on me, and remember I was the most polite you can possibly be having been a customer service manager for Chrysler corporation for 33 years this is company so set in its ways of telling people to go eat there hat so much they cant even be nice for one second to help a customer you know do there job correctly. . AXS (pronounced access) is an American ticket outlet for sports and entertainment events, founded in 2011 and owned by Anschutz Entertainment Group (AEG), the world's second largest entertainment promoter behind Live Nation Entertainment. We often link to other websites, but we can't be responsible for their content. Prendre un ticket (Page La Barque) 2,7 km. The first time, was for. So waiting for that exact time to try to buy tickets because they sell out in seconds will be a pointless attempt. Thats why I download AXSTickets to help me to keep sign in. AXS tickets can vary in pricing depending on the size of the venue. After a call to AXS customer support I was told that the My Events section often doesn't show the tickets you have purchased.