Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. They owe me a $13.00 Gift Card! Yellow Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. The only tickets showing on my account history on Fandango are the ones I actually want. Extremely hard to get a hold of once purchased. Lux Box The program is free (you just need an email address)and you earn a point for every ticket purchased, as well as five points for any concession purchase. Does my theatre have a military discount? I can guarantee you. Absolute nightmare company! Customer Service chat is the biggest joke. If you have an AMC gift card that begins with 6006, please email photos of the front and back to giftcards@amctheatres.com for a replacement card. Press I like the fact you can put in your zip code and they will give you show times to tNohe nearest theaters near you. Especially if it has anything to do with Fandango. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. Corporate SCAM LIKE: Attempted to use the fandango site. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. CSR and Supervisor simply read the script over and over and would not issue a refund. Bought 4 tickets using a gift card & balance going on my credit card. Check balance. On a holiday week, the showtimes may not be available until Wednesday. Someone needs to shut them down if they cant do better than this. Anyone can write a Trustpilot review. A month -several emails, 4 phone calls later- still no help! Then, depending on how well a film performs, we will determine if it will "hold over" another week. however i was able to use my credit by loggin in on my laptop to buy tickets. Do not use them.Mike. How can I find a copy of my confirmation email? When there's a problem, there's absolutely no support. For information about your membership, contact Fandango at http://support.fandango.com/, by phone at 1-866-857-5191 , or by mail at Fandango, 407 North Maple Drive, Suite 300, Beverly Hills, CA 90210; attention: VIP+ Program. I contact Fandango. This company needs to be shut down, so many horrible reviews and nothing is being done to . Bought 4 tickets using a gift card & balance going on my credit card. No outside food or drink is permitted in the theatre. Submitting a film is purely a voluntary decision made by the filmmakers. Have you tried pulling up your order/confirm on the mobile app? Did not receive the confirmation email until 1 hour after the show started. At least I cancelled the payment on my credit card but unfortunately I am still ripped off because I dealt with this awful companyno wonder they have such long hold times. The matinee hours may vary by theatre location based on market or territory. We use dedicated people and clever technology to safeguard our platform. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. Locations with student pricing available are listed on this page. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. Click Print Receipt under Orders. and start exploring the services we can offer. When I was able to get on website it appeared that my purchase of tickets did not go through. How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). I recommend no one to use this website. Pretty Much a Corporate ruse designed to make communication difficult. View our, Yes. ), as well as private movie screenings and larger corporate events. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. Pleaseclick herefor further details on how to use your Fandango gift card. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres All passes are at the box office*. Regal Entertainment is not responsible for lost, stolen, or recovered personal items. Claim your profile to access Trustpilots free business tools and connect with customers. The system prompted me to log in. You can do this from your web browser. If a guest is under 17 years of age, he/she must be accompanied (watching the film) by a parent or legal guardian 21 years of age or older. Promo Code: VDAY23. If you visit the theaterduring a non-peak time (avoiding Friday or Saturday evenings), a manager can assist you with adding points for a recent visit. Selected candidate will need to pass strength testing with the Contra Costa County Schools Insurance Group and clear a fingerprinting background check prior to hire confirmation. There's no true rhyme or reason On one day you can log onto your account and purchase tickets and the next time it won't allow you to log onto the site. Buy movie tickets in advance, find movie times, watch trailers, read movie reviews, and more at Fandango. We are phasing outour cards and moving to a virtual rewards program so it is unncessary for you to have a card. They can only be used in the country they were originally purchased. Press J to jump to the feed. Select a movie and showtime, and then proceed to purchase the ticket. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Doesn't do anyone any good to get a reply 2 hours or more later. Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. I was able to make a reservation immediately! Unfortunately, Special Engagements carry a pass restriction. Your most efficient way is to use, At this time, we do not offer the ability to edit a ticket purchase. If you prefer calling, you can request a refund on the phone. Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). Children 3 to 11 must pay the child admission price. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. When I got to the theatre they told me my tickets were in Milwaukee, Wi! We will fax your bank on your behalf and, if you so choose, contact Fandango for you. Life happens and this company is so incentive to difficulties I am so upset, but will never do business with them. Online orders can be paid with Visa, MasterCard, American Express and Discover. I am done with these RUDE and UNHELPFUL people. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. Last week, I went to make a reservation to see Shazam on the weekend. REG will not sell tickets to any person under the age of 17 (18 where applicable). You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. Last year while grocery shopping I was picking up my kids some Yocrunch Yoplait yogurt and on the back of the yogurt was a promotion of receive $5 off a movie ticket on Fandango by purchasing 8 single individual Yocrunch yogurt in the same transaction, so I decided to try it out. Do You AllowCostumes? You can change the city that you're browsing by changing the location selection at the top of Regal homepage. You must be 21 or older to purchase tickets in Balcony and Director's Suites. What Phone Number Do I Use to Request a Fandango Refund? In this case, you'll likely have a barcode or QR code from the confirmation e-mail sent from fandango. About Us And I get to pay an extra fee for this hassle? Sit back and relax while we do the work. There's a little square with the broken image . By refunding that ticket you lose the right to accumulate VIP+ points. I tried 4 times prior to the expiration date to no avail. Parents give the movies their ratings-men and women just like you. Online orders can be paid with Visa, MasterCard, American Express and Discover. We are proud to partner with studios to promote feature films and will run giveaways and social contests. Wrote to them to get refund, no answer. I received my confirmation # and there's a link to view my tickets. I was on website and looked at tickets for a movie. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. The purchaser must also attend the movie for which the additional tickets are purchased. What are the hours at the Chatterbox at Paragon Village? My plans changed - can I refund my order? Can points be added for movies I saw before I registered for Diamond Rewards or if I forgot it? #1. Please call theatre for any local restrictions. Look at all the negative reviews - it is true. However, some discount tickets, like the Silver Experience can be upgraded at the theatre box office for an additional surcharge. For some reason, it showed 3 Avengers reservations, even though it should only show 2. Can a rating be changed? Select "My Tickets" to see your upcoming movies and showtimes. Purchased my tickets for Sat and didn't realize the system selected Fri. Applicants must also present a negative TB test or chest xray within 6 months of hire. The fee is detailed (listed as "booking fee") on your order summary at checkout. Contact your local theatre if you have questions regarding any state or local requirements. Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. 2sandiesmail. DO NOT USE THEM for movie tickets. For some reason, it showed 3 Avengers reservations, even though it should only show 2. Yes! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Should you wish to purchase more than ten tickets at a time, please place separate orders. The ease of using Fandango was easy. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. What are the theaters' admittance procedures? While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. . The showtimes will be emailed to you on Thursday morning (and you will receive a free popcorn coupon via emailwhen you confirm your subscription.. be sure to check your spam folder!). Please click here for further details on how to use your Fandango gift card. Paragon follows the MPAA guidelines for rated R movies which states:
For extenuating circumstances, please consult theatre management. I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. Please reach out to your local theaterbox office and speak to a Manager prior to the start of the movie so they can change things. Flashforward to the next day, apparently the first order did end up going through, but the second order (without AList) has better seats. Children under 3 are free except in reserved seating and recliner locations. All tickets purchased with a gift card are non-refundable and cant be exchanged for any kind of credit. This was a horrible experience and customer service was none. Also assessed is how each of these elements is employed in the context of each individual film. The number you need to dial is the number of the theater you bought tickets for. All Fandango rewards customer services employees dont want giveaway free moneys, gift cards, and stuffs to customers anymore. I finally happened to hit a movie a could actually use it on, and it won't take the code. Who gives movies their ratings? Fandango does not offer partial refunds either. Please email your request to questions@paragontheaters.com. Login to your Regal Crown Club or Regal Unlimited account. . Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. Thanks so much for the tip! Senior prices vary by theater. Use the, You can definitely purchase tickets online! I go back to Fandango and they are escalating the issue to a higher level. Accidental Order? Restrictions may apply for Black, Yellow, Green, and Red Tickets. Lowe and behold I had an email in key spam account. Definitely never using them again and I will be more than happy to share my experience with everyone else I know that has been using Fandango. In lieu of Birthday Party events, we are offering Private Watch Parties. You can definitely purchase tickets online! Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. When I click the link to print my tickets, the page comes up only as text. How do I refund my tickets? Had a similar problem too, but haven't fixed it yet since I don't know who to call. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. Please note that there is a maximum of ten tickets per online order. Regal Entertainment Group theatres are handicap accessible. You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. NOTHING. On the Confirm Order page, enter the gift card number and 4-digit PIN. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Purchased Tickets for Wrong Theater? Most of our theaters offer military discounts. Do all movies have to be rated? This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. I bought my ticket on the website, can I transfer it to the Regal mobile app? The fee is displayed on the Order Summary during the online purchase process. Companies can ask for reviews via automatic invitations. View recurring transaction details for previous monthly payments. 34. Create an account to follow your favorite communities and start taking part in conversations.