We even offer swim spas for athletes and physical therapy. These activities generally allow residents to maintain healthy lifestyles by encouraging movement and socializing with their peers. Dr. Wellness Spas is already recognized as the Spa Manufacturing Industry leader in providing unsurpassed energy efficiency and our exclusive Patent-Pending HeatFlow Technology makes a great hot tub even better! However, within the last few months the customer service department in TN have been outstanding to work with. They ended up canceling my order after i made 3 payments. lpi aqua living. I was told last year by a supervisor that the tub is my issue not theirs. The only paperwork we got from LPI,INC said SPA INVOICE with no number but it does have a Serial #181983. As of now Im not sure if it will ever be a reality and not just a money scam. Now I am told it will be in production on 1/8. Aqua Living currently operates 35 stores, with 110 more expected to open over the next two years. Evergreen Place offers activities at their location for residents. A corner hot tub might be just what youre looking for. As of 1-15-2023 the website is still down. They have proprietary jets in them. This was built, shipped to the store and then delivered to my house on 10/30/22. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. Every interaction with this company is terrible. With our AnyTemp System you can enjoy daily hydrotherapy, exercise . With the strength of our retail stores doing so well over the last couple years, and the improving economic conditions, we felt like we needed to choose this direction and put all of our efforts into going into the retail world.. If your bathtub has jets, regular cleaning can prolong their proper functioning as well. Jul 28, 2020 LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. He removed the front panel (which is damaged), and noticed no wire was connected to the touch pad. SpaRetailer is the one-stop destination for staying informed and competitive in the hot tub market. A request to expedite your components has been made. See details. I don't think Dr Wellness has a tub anywhere near 20k. Bluetooth speakers did not work upon arrival and needed to be replaced, then we noticed a leak we made a warranty claim which they initially tried to deny based on the purchase vs the actual received by date. However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. In early July, we rec'd a 34.5" tall panel for a hot tub, which is NOT what was ordered (54.5" tall). Average of 54 Customer Reviews. I have been making payments. Regular maintenance and upkeep will increase your enjoyment of your hot tub, and help you get the longest life out of the spa and its components. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts. Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. Cover sagged almost immediately! Luckily, I filed a dispute with Visa when I felt things going wrong and no responses. (704) 322-4204. BBB's information on this company is being updated, and no report is available at this time. For more information on how to properly research and purchase a hot tub then make sure to look at our hot tub buyers guide pages. Initiative (LPI) through the Food and Agriculture Organisation of the United Nations (FAO), with the financial support of the European Commission. After roughly 6 months I finally received the filters and enclosure panel, and a repairman was sent out to diagnose the stereo. I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. After establishing contact with LPI spa parts (******), we were able to get the panel ordered (#XXXXX) on or about May 11, 2022 and were informed it would take 4-6 weeks to manufacture and ship the panel. Its not how most major manufacturers do it, but that is how they are going. The Best 4 Person Hot Tubs Top Home Spas in 2023, 3 Amazing Luxury Hot Tubs and Premium Spas. Turbo Seat Technology - at least 2 seats have the same or better jet pressure than a 220V spa. Its not how most major manufacturers do it, but that is how they are going. I have had absolutely NO luck in contacting the salesperson, Scotty Baker at LPI Inc. to set up a return of the cover. RUN FROM LPI INC!!! I want my tub replaced or refunded in full. Find manufacturers and suppliers in the most extensive searchable database in the industry. I informed ****** the website was down and was told to talk to customer service and get on the list for them to input the information when the website is repaired. A representative from the company will contact the customer, today, to discuss alternative options. Aqua Living2023-02-01T14:06:23-05:00February 1st, 2023|Comments Off on Will a Hot Tub Mess Up My Nails? It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts would be ordered and shipped to us and the unit would still have all the original factory warranty. I own one of these tubs. LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. He found a wire was not connected at the factory. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. The tub is clearly a lemon and a consumer product claim attorney agrees. Gary was great with information and able to answer all our questions without any pressure. It came in December of 2021. I have now stepped up the phone calls to every other day in the hopes of making progress. A gentleman did finally walk me through a possible fix. This field is for validation purposes and should be left unchanged. Im out 500$ , my credit is down 100 points and i have no hottub. Here well discuss common problems and how to address them. If I don't replace the cover soon, my current hot tub will not hold up through the winter season up here in New Hampshire. I just want my money back. I asked if there was something that could be checked, like a sensor. We look forward to helping you achieve the lifestyle of comfort that you crave. View Aqua Living's profile on LinkedIn, the world's largest professional community. To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). lpi aqua living. LPIs second manufacturing plant in St. Petersburg, Fla., has not reached its production ceiling, meaning dealers who carry LPI swim spas will be unaffected. Then an estimated completion date of June 26. Give away 20,000 free hot tubs lol. 347 total complaints in the last 3 years. I have already been in my hot tub twice and I received it two days ago. We also had issues with communications from the company for a long period of time. Steve and Jason both are great and their delivery service crew also. About nov 15th they sent a message saying they was out of the color i wanted and asked if i would take another color. LPI said to discard the incorrect panel and they'd correct this error. Aqua Living Factory Outlets LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Status: Resolved We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. It has been over 200 days since I paid for a hot tub from LPI that I never received. They said that we canceled using him and did not (mind you he is the only person who has tried to help us). I ordered a Catalina Luxury Berkshire model from Aqua Living Factory Outlets in Reno NV on 7/2/22. 215 were here. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. Caldera is not part of LPI at all. When I contacted customer service I was informed I needed to file a warranty claim through their website, which I did. Tina Hatley Operations Manager at LPI Inc Kingsport, TN. Fortunately, issues with your spa heater are often easily fixed. . Contact Information. Our entire business has been, and continues to be, affected by the global pandemic, Hatley says. I ordered my hot tub on 8/14 and was told it would be 7 to 12 weeks. Catalina got bought up by LPI in the last year. Sometimes less is sometimes more, and hot tubs are no exception. We are not seeing an order or warranty request under your name. Anyone that I know that is interested in a Hot Tub I will send Garys way!!!! LPI has so far sent me a subwoofer and a main diverter valve (not needed). Visit Website. If you have back pain, especially lower back pain. Spending a few minutes in a hot tub or spa every day will change your life. On Wednesday 8/22/22 LPI, INC called us and asked when would be a good time to deliver the hot tub. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. They are cheaply made and are not very energy efficienct. Thanks for your review Jerry. I'm not sure who has the better job at LPI, their CEO or **** in shipping. My Hot Tub was ordered 5/21/2020 and was not delivered until 10/8/2020. They began drafting 50.00/month from my disability account on the 3rd of the month, yet reported to the credit bureau that I was in collections. Only he didnt actually fix it. Read about common Hot Tub high limit switch problems and their solutions at Aqua Living Stores. But thats given you ever get it built and delivered. 2023 AB Media Inc. All rights reserved. I told him I paid $7447 for this Hot Tub and all Im getting is a run around by the manufacturer, So he was the next person I called. Learn more about Birdeye, Patient Feedback: Why Doctors Need to Ask For It. He stated as seen on page 2 of the 7 pages, that the bar is built in and shouldn't be an issue. I call the factory and they gave me regional representative I ask to trade up to a current model yup another $1000. Tuff Spas is a rotational-molded hot tub manufacturer established in 1999 by CEO and Founder Dave Midkiff. From the sales people, to management, to the repair department, this company has ABSOLUTELY NO INTEGRITY. #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. Since then the hot tub has not functioned properly. My electric last year jumped up $400 each month due to the issue of the cover not sitting right so the tub can not heat correctly. What about my warranty and my growing costs? Fortunately, we are blessed to be on the right side of what this has done in our industry. Follow and subscribe to watch spectacular Rocket League events. Upgrade Your Experience Hot Tub Pergola $ 4,995.00 5.00 out of 5 Swim Spa Steps 0 Cantilevered Umbrella $ 299.00 0 Cover Valet $ 249.99 0 1 2 6 Next Very risky in my opinion. Or from pretty much anywhere. There was no Audio system installed. Well, before they delivered it, they told me 2 panels were damaged, and when they delivered there was more damage to it as it was only 2 gentlemen delivering it, and the company knew we had a few steps going down to the area they would install it. On January 8th we received another email saying it was still under investigation until February 2nd and will possibly put the charge back on our credit card. They are a subsidiary of the larger LPI International, which comes out of Tennessee. The hot tub we purchased at the Rogue Valley parking lot and the one listed on the SPA INVOICE were not the same for the model. Now it's almost December and after nearly weekly phone calls to LPI, we still have no panel despite being told by several LPI reps (including ******* & *******) that it was sitting in their shipping dept w/****. Amy takes a trip to LPI's new facility in Johnson City and finds about about the company's acquisition of Catalina Spas. 3 Beds. Aqua Living2023-03-02T09:52:55-05:00March 2nd, 2023|0 Comments, Hot tubs, the pinnacle of domestic leisure, are available to everyone. Then after being reassigned to multiple techs who had non working numbers or full voicemail boxes someone came to fix the leak. Click on an image below to learn more about the product. Told the it would be 4 to 6 weeks. My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. WELLNESS SERIES Get started on your aqua fitness today with an entry level Dr. Wellness fitness spa. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Within 30 minutes of their arrival, my tub was set up and they were gone. This field is for validation purposes and should be left unchanged. 4.71 out of 5. I went to the lpi website to file a service request and discovered the website was down. No matter your goal, we have a spa that fits your needs. I told them in December ill either be in a hottub or filing a case at the court house against them. Easy, done. BBB Business Profiles generally cover a three-year reporting period.
The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. Several weeks went by and they never showed up. We have retail stores that we own, and we have dealers in the same markets, meaning we're somewhat competing against our dealers, Hatley says. Terrible quality control and customer service. June 11, 2022 Posted by: grady county, ga zoning map . Spas & Hot Tubs Factory Direct Prices - Aqua Living Factory Outlets Get the best HOT TUB at the BEST PRICES We are proud to provide an oustanding level of service, quality products, and competitive prices. The right tub can make all the difference to your mental and physical health. I ordered my hot tub from them on June 17th, I got an update today that I might have it by Dec 5th, I a dont think I will get it this year. Debi Helton inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, Tennessee, United States 44 connections Find the perfect home furnishings at Hayneedle, where you can buy online while you explore our room designs and curated looks for tips, ideas & inspiration to help you along the way. I called the company 12 times to have this resolved. Sincerely,
After some thought, we purchased the G-7 and just love it. We accept payment through Paypal ONLY, the fastest and safest way. I said i would if it will be delivered by dec 1st and asked if this nightmare with there company will ever be over. I have had my hot tub for 3 years and it has been nonfunctional for about 1.5 years. The industry will travel to Orlando this week. Still gathering info on the tub my friend got. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. If your hot tub is damaged beyond repair or youre replacing it with a new one, you need a plan for removing and disposing of the old one. Read our guide to get an idea of where to start when setting up your new hot tub. Must read before buying from LPI Inc. or Aqua Living Factory Outlets. LPI is a dynamic . There was correspondence between a representative and the customer with an offer being made. We ordered in may its now October we are still getting the run around n feel like we may have been scammed. This is required per the written warranty section in your manual. It took months and multiple techs came to even get it working, we were assured that we would get a new hot tub if it leaked or did not work as it was very cold in Minnesota when we hooked it up and because it did not work we were concerned that it could freeze. Martha Stewart Decker Accent Chairs - Solid Wood, Wingback , Deep Seating Armchair Living Room Furniture Modern Contemporary Style Sofa Decor - Bedroom Lounge, Beige : Amazon.in: Home & Kitchen. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. A hot tub that doesnt heat properly is understandably frustrating. Well guide you through the process. The decision to end our domestic dealer programs was an extremely tough one. I ordered it July 15th. Being able to chat with other residents becomes an important part of many peoples . On its website www.hottubhub.com it references that it is the largest hot tub retailer with over 36 locations nationwide, however, these locations (listed below) seem to have very limited inventory and business hours. They just kept questioning me about my settings, said I was out of warranty and they couldn't help me. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. I really don't think it is that bad of a product, I just think they have really really really bad customer service. Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. The guy that delivered my hot tub that Danielle suggested was awesome. LPI CEO Dave Hatley says the change is the result of the company reaching an impasse where it is no longer feasible for the Johnson City, Tenn., facility to meet the production needs of a dealer network and its own retail stores. When it comes to hot tubs, though, your furry friend definitely shouldnt join you in the water. Now they said in August. They manufacture there own hottubs so your definitely getting a run around if there saying to contact the manufacture. . Didnt see much in the way of there hot tubs but a couple guys I know dropped there swim Spas when they found out who bought them, Curious about LPI / Aqua Living / Dr Wellness, Re: Curious about LPI / Aqua Living / Dr Wellness, Quote from: Hottubguy on December 11, 2018, 10:57:10 pm. People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. Early on I was told to expect a delay due to covid. I'm still in my first year of owning this joke of a hot tub. Multi-Layered Fiberglass Reinforcement. I bought my hot tub in June of 2022; they told me it would be in by July 9th the 9th came and we had no communication stating the delivery date was going to be late. After seeing their 1 star review rating I have to say that is too high. What do you want to bet this company claims bankruptcy soon and everyone who already paid gets nothing. I was initially told that I was not operating it correctly until I informed them that the actual audio system was not installed. $350,000 Last Sold Price. Im feeling scammed as I paid for mine already, too! I placed an order for a hot tub cover replacement from LPI. Fortunately, its relatively easy to restore the wooden panels around your hot tub. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Lets here people thoughts on this company. Below are must have products from our top sellers. Do yourself a favor and buy a Jacuzzi brand. Purchasing a spa from this company is the single worst house-related decision I have ever made. You know things are going on drugs, abuse, neglect, unhealthy conditions, etc, but the other parent denies everything you confront them with, or has simply skipped town with the kids. The smaller footprint of four-person hot, Aqua Living2023-02-13T12:34:30-05:00February 13th, 2023|Comments Off on 5 Unique Valentines Day Hot Tub and Spa Experiences, Looking to change up Valentine's Day? At Aqua Living Factory Outlets 0ur spas introduce new levels of comfort and relaxation into your life. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Evergreen Place is an assisted living facility in Brockport, NY. I have already had a hot tub specialist out to my house already and he cannot find the 7inch jet we need either. One of the biggest drawbacks in working with manufacturer direct models is the lack of local service and support especially when it comes to warranties. The only info he obtained for me was that he put in another service request and that it was an issue with the manufacturer and I would have to wait, that was all he could do. Compact yet powerful, How much is a swim spa? I know of a few dealers that sold Catalina swim spas before they were sold to LPI, and have since stopped selling Catalina because of leaks and other frequent quality control issues. LPI is responsive but not actually taking care of the core issue and they need to be held accountable. They continue to change the dates, since may . Thats just insane for a person being 5 days late to make a payment. Plus we noticed the cover is missing foam entirely in a section from poor manufacturing and were told it only had a 90 day warranty and to buy another one FROM THEM for over $500 that would suddenly have a 5 year warranty. The solution? I received the cover in early December and there were NO metal strips built in. Yet, our baths are about so much more than aesthetics. This is due to breaks in payment and paying less than the monthly minimum. Shop our best selection of furniture to reflect your style and inspire your home. With detailed information on each of the hot tubs,you will discover new features and what to lookfor when picking out your dream spa. By focusing on the motions and movements of the program . CEO Dave Hatley. Support - Product Videos & Documentation - Aqua Living Factory Outlets For Technical Support Please Call 423-349-2900 Submit a Service Request Register your Spa Spa Support Videos Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. So I called the salesman back and he basically said it wasnt his problem and I should call the manufacturer like everyone else. So you better learn to work on it. Here well look at the reasons a leak might occur and what you can do to stop it. If you have a dog, youre probably used to them going everywhere with you. Ultimately, we see our most successful path in the USA through providing our products direct to the consumer, Hatley says. You get what you pay for with these. Spa Repair & Swim Spa Maintenance, Some Common Types of Hot Tubs and Popular Spas, The Best 4 Person Hot Tubs Top Home Spas in 2023, 5 Unique Valentines Day Hot Tub and Spa Experiences, Are Swim Spas High Maintenance? I'm very disappointed with the quality of this spa, and even worse the level of customer service. I cannot recommend this place enough. SOLD DEC 9, 2021. Get more reviews from your customers with Birdeye. Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor. Jacuzzi Group Names Licensing Agency Beanstalk for Global Representation, Pentair Honored for Impact by Real Leaders, PHTA Leadership Certificate Program, Powered by Cornell University. Its also something you want to keep for several years of enjoyment. With locations across the country youll always find the best deals. Theme by Out the Box. Integrating our industry-changing hard top cover with acrylic spas has been a dream of ours for many years now. I am now paying out of pocket for repairs to my spa, even though it is under warranty. Dr. Wellness X-3 Spa. "Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers," he says. Scotty Baker . If I would have read these BBB complaints I would have never bought from yall. We make sure the activities are fun and entertaining. We do not work for this company nor represent them, but we like many others, are searching for a good quality hot tub brand.