Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. Airlines can change the price of airfare very frequently based on a multitude of factors. We may correct any pricing errors on our website at any time. Regardless of the situation, we have to stick to airline policy. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). No date changes are permitted outside of your tickets validity period. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. Airlines may deny boarding without the proper identification. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. I have questions about baggage. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. Most Popular. These policies and rules are binding on you, so be sure to review them before purchase. All orders are subject to acceptance by us acting on behalf of the provider. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. We strive to make sure your travel arrangements are satisfactory. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges the airline imposes for this reason, nor the full loss of value in your ticket. No. To find the change rules for your flight ticket, look under the My Trips section of your account. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. We are not obliged to accept your order and may, at our discretion, decline the order. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. Occasionally a travel service provider may have to make changes to your original booking. If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. Please check your airline's policy. We believe that travel is essential to a modern education and that students return enlightened and inspired. Choose one of them and take advantage of the discount! All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. You will need to input your traveling companions' details before entering your credit card information. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Unfortunately if we cant reach you, our agents have to move on to help other customers. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. One-way fares to non-US destinations can require special visas. If this is not the case, you must let us know. If your airline does appear to . It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. Search for the total number in your party and log in (or Sign up) as yourself. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. Save your details for a quick and easy checkout process. Specified hotels may offer student discounts. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. As a student, I bought a ticket from the student universe website. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. You should also confirm departure times for each onward flight. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. How much can I bring? The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. 2013-2023 StudentUniverse. Please see the chart below to see if your flight is eligible for these rewards. Please note that carriers may be subject to change. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. It is the responsibility solely of the hotel to deduct the discount upon your arrival. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. If you look up reviews of tripmate, you will see 1 star across the board. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. Do you have better flight specials available by phone. www.cdc.gov. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. We are a Member of ABTA, membership number W325X. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). We understand a lot of events have been cancelled due to concerns over COVID-19. Anyone can book with us, just not everyone will be able to get access to special discount student fares. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. Travel & Covid-19: Everything you need to know. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. Some US states are also requiring COVID tests for travelers to enter. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. Most of these changes will be minor and we will advise you of them at the earliest possible date. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. The credit is a one-time use, not like a gift card where you can use it for multiple things. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. Eligibility, Joining, and Website Information. You must not make any booking unless you understand and agree with these Booking Conditions. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. Please speak to one of our consultants for further details. Most airlines have issued one free change and you may be eligible to cancel for future credit. Yes! When you Log in or Sign up, ensure you do so with the traveler's info. Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. The booking confirmation email or reference number must be given to the accommodation provider at check-in. However, sometimes the deal may not be available for all dates or to/from all airports. These terms were last updated on 17 September 2018. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. Most airline tickets do allow changes for a fee, plus any difference in fare. We cannot guarantee that the travel service provider will credit you with point for your booking. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. Have I signed up before? Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact.