This help content & information General Help Center experience. Android Enthusiasts Stack Exchange is a question and answer site for enthusiasts and power users of the Android operating system. Step 3: Check the available backup and tap Restore. Step 2 A new interface will open up. www.flickr.com/photos/144040309@N03/albums/72157669493967 s.yimg.com/pw/images/en-us/photo_unavailable.png, www.flickr.com/photos/144040309@N03/sets/72157669008880362. Interesting. Same issues here! ColetteSimonds: ). lucykilkens: Marta Wojtkowska: Click the "Rebuild" button. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Once you open this setting youll see a permission tab. Compatible with Android devices from LG, Google, Samsung, etc. According to our test, it only takes a few minutes to retrieve hundreds of pictures from iPhone. Step 2 A list of all your broken files will be listed in the next interface, as illustrated below. Posted 56 months ago. To add couple of things, I can see some of the pictures that were sent by other users after opening them, but no preview is loaded. Hi, I know it's been posted before but none of the solutions mentioned worked for me. This is a known bug for Viber recently. authenticate users, apply security measures, and prevent spam and abuse, and, display personalised ads and content based on interest profiles, measure the effectiveness of personalised ads and content, and, develop and improve our products and services. The add file icon allows you to choose and add a broken Viber image. Posted 57 months ago. Make sure that you have permission for the Camera and Storage option. For example, Colette, I can see all your album covers. Why is this the case. Posted 57 months ago. Always secure . Part 1: How to Change Viber Storage Location, Part 2: Why My Viber Images File not Found, Part 3: How to Backup and Restore Viber Images. Communities on Viber bring people together Take part in a conversation on any topic youre passionate about. Hi Viber team, I have been use viber app quite long time ago and not get any problem so far. Click on Backup to initiate the backup process. Once you are done, click on the "Repair" tab located below your interface on your right-hand side. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. Also, you might have changed the default photo gallery path unknowingly. Choose and check the box next to the last option. You can choose between Compressed, Good, and Excellent options depending upon your choice.After you make these changes, your problem may be fixed. If you would like to customise your choices, click 'Manage privacy settings'. Allow Viber access to your microphone if you haven't already. Support to backup Social apps on iOS devices, such as WhatsApp, LINE, Kik, Viber. More Less. The Biggest Celebration for the Biggest Football Event! Tip: Dr.Fone has been set by default to detect any iOS device automatically. You can make calls and send texts via Wi-Fi or your 3G data on your mobile device as well as from a computer, using the desktop app. Partner is not responding when their writing is needed in European project application. Support a wide range of data types including app photos. Then a pop-up will appear and youll have to tap on ok.After you follow these exact steps your problem might be fixed.I hope this tutorial was helpful to you. When I open the album the picture shows normally. Tips and tricks for transferring data to new iPhone 14. Then the preview window will appear. Or you can choose both, choose the option that suits your connectivity better.Now you can select the photo quality at the top of the page by tapping the Photo quality option. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Step 5 You'll be in a position to see the "Device Storage" and "SD Card" option. Follow the onscreen instructions to enable the USB Debugging mode on your Android device. I can see the photo when I open the album. There you will find 6 files (in 3 corresponding pairs); you will need all of them, so copy them all to your external SD or so, as I mentioned before. ( permalink Change GPS location on iOS/Android easily. 3. A photo can be sent to a recipient with a preset view time of 1, 3, 7 or 10 seconds. lucykilkens: Create your own, Chats are 100% synced between devices, including 1-tap transfer of calls. Tip: If you have relevant iTunes or iCloud backup, select Recover from iTunes Backup File or Recover from iCloud Backup File tab, and then extract Viber photos from the backup. Not damage existing data on your iPhone during recovery. It is another story, if you do not setup the backup option. Moreover, the backup and restoring require a good Wi-Fi network. Youve stopped watching this thread and will no longer receive emails when theres activity. I've contacted them some days ago with no reply as yet. Select "OK" to proceed with the call. Find the version in the Windows Store today! Answering your own question is allowed on StackExchange sites. Step 1 The first and foremost thing to do is to launch Dr.Fone on your computer. These problems, which may range from missing pictures to accidentally deleting them, can affect your day to day life when using Viber. Click again to stop watching or visit your profile/homepage to manage your watched threads. Each sender try to resend the photos and i can not open them at all, neither i can send the media. Its interface looks like the screenshot below. Also, make sure that you're operating on iOS 8 and above. You need both devices rooted Hit the Recover button at the bottom right side. As it appears your solution worked, you should write your "How To" as an answer to your own question. The main reason as to why your Viber photos may be missing may be due to a recent photo app upgrade; you accidentally deleted them, or you have insufficient storage on your phone internal memory. ( permalink Search. You can, however, change it depending on your own preferences. View your contacts by clicking the "Contacts" button in the app. I cannot see most of the pictures sent by me, and none of the media sent in a community (both by me and other users). Posted 56 months ago. It can be set up in Settings -> Viber Backup -> Back up in Viber app. ( permalink By using this site, you agree to the use of cookies by Flickr and our partners as described in our cookie policy, Flickr logo. ( permalink But if you don't have one, then you can only make calls while on WiFi. Either the problem is back, or there is a new but similar problem. For those of us who cant be bothered to open each and every message, this feature is a serious time-saver. Step 1 Backup all your Viber files present on your phone. A recent survey indicated that Viber users are more likely to communicate using pictures and emojis. Posted 56 months ago. Connect your Android phone to your computer with a USB cable. 1.1 Cause 1: Data transmission channel 1.2 Reason 2: Contact blocking on the recipient's side of the photo 1.3 Reason 3: Outdated / Not Original Viber Client 1.4 Reason 4: Unsupported Photo Format 1.5 Reason 5: Service failure 2 Conclusion: 2.0.1 Has this article helped you? Thanks to all authors for creating a page that has been read 361,665 times. Since this morning i can not open any of them, with the message: Directory Viber contains all downloaded user photos and all images and videos from your conversations. By using our site, you agree to our. All the photos will be saved to your device. How to Fix Broken Viber Images Step 1 Launch the program and click on the "Add file" icon located at the center of your interface. ( permalink) lucykilkens says: There seem to be more similar problems but all slightly different. Some of my albums suddenly have photo's that are not longer displayed and it says 'This photo is no longer available'. Keep up with the latest tech with wikiHow's free Tech Help Newsletter. I have send a message through the website and an e-mail to Flickr's Help-address, so hopefully they can pick this up soon. I have sent to viber support with no luck. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. You might get better answers if you Flickr mail your issue to Matthew or ), Same problem here. Select all 6 files and get Properties of them. When you try to open your Viber photos, and you end up getting an error message, the problem might be lying on the pictures app of your phone. Recovering Viber pictures on Android is simple if you use the right tool based on your situation. This site contains user submitted content, comments and opinions and is for informational purposes only. I just managed to sort it out. I would like to know if there is any way the files could have been saved anywhere so that I can recover them. Our mission is to protect your privacy so that you never have to think twice about what you can or can't share when you're using Viber. ). www.photographybyjames.net: Step 3 Once you have located your files, go to the "File" option, and select the "Rebuild Library" option. I really do not understand why Viber have no will to implement this easy procedure. : Keep in mind that the File Explorer version app used in this method may differ from one device to another. Step 1 For you to move any files from your internal storage to your SD card, you must have the file explorer app. - Some photos are not available but they can be downloaded or edited, some photos can't. Hi Jenny, I have the same problem since today as well .. Hi, I'm getting the same on 13 pro max since last night. Looks like that I am affected with the same problem as some have reported here. ncdu: What's going on with this second size column? Then Viber Backup & Restore option will be presented as below. Posted 57 months ago. Then you will see all Viber chats backup history. Common causes usually include a recent upgrade or a bug that corrupted your files. . Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Hopefully someone will notice this thread soon, as storing our images reliably is kind of a core competency of a photo sharing/storage site. The scan process takes a few minutes, depending on the amount of data present on your iPhone. CCPA Do Not Sell Or Share My Personal Information. ), There seem to be more similar problems but all slightly different. But I am able to download the image, even though all I see on the screen is "this photo is no longer available". If you do not have such, use any other method allowed by chosen RFM - send it by FTP to your PC/new device, send it by e-mail to yourself, share it to Google Drive etc. ) All you need to do is open "Privacy", choose "Profile photo" and select "Nobody". Step 2 With the "Add Library" icon open, navigate through it, and find your Pictures folder or the "iPhoto Library Folder". We, TechCrunch, are part of the Yahoo family of brands. Dr.Fone - Data Recovery (iOS) retrieves and recovers all your deleted photos from your iPhone device. (USB device cannot be recognized by computer?). But, today I updated viber on my phone and facing unexpected problem like I can't find all viber image that I sent and received from all of my friends. I have a new Iphone 12 pro and I have a problem that I cannot recieve pictures and videos on viber, they just dont download to the phone. Folder appearance depends on your phone version, the app in use as well as the file explorer version. It means that existing data on iPhone will be overwritten. When I open the album, the photo appears in the album. For the same 6 files set the same correct GID as in previous step. If you do not want us and our partners to use cookies and personal data for these additional purposes, click 'Reject all'. ), Bulk update symbol size units from mm to map units in rule-based symbology. This article has been viewed 361,665 times. ( permalink Well, all this is very strange, indeed. Some of RFM (as Total Commander) allows to do group operations with permissions and UID/GID. I can not download my photos that are no longer available. If so, where do I find them. I am not sure, I just found a possibe answer to my question, I wiil have to try it first, How Intuit democratizes AI development across teams through reusability. Tips and tricks for backing up data on iOS Android devices. If not then we can use another method to solve this problem.Go to Settings on your phone, then select Apps on the settings. However, restoring data from backup has several downsides. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. It's from this point that you'll search and select the folder containing the Viber pictures. This feedback is a goldmine for us and we welcome it with open arms. Program Link: http://www.stellarinfo.com/jpeg-repair.php. ). Download Android Data Recovery and install it on your PC. More than messaging. Posted 57 months ago. Part 1: Recover Viber Pictures on Android, USB device cannot be recognized by computer, 5 Actionable Ways to Retrieve Deleted Text Messages on iPhone, 2 Ways to Recover a Microsoft WordPad Document, Can Snapchats Be Recovered? In other topics I find many solutions but none of them are working for me. #3. In such cases, chances are that your photos are still on your internal storage. N.B. A "save success" message will be displayed. You can manually check the saved images just to make sure that your images have been successfully repaired. Why do small African island nations perform better than African continental nations, considering democracy and human development? It said that "This file is no longer available on Viber's servers". Latest iOS {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8e\/Use-Viber-Step-1-Version-8.jpg\/v4-460px-Use-Viber-Step-1-Version-8.jpg","bigUrl":"\/images\/thumb\/8\/8e\/Use-Viber-Step-1-Version-8.jpg\/aid3470385-v4-728px-Use-Viber-Step-1-Version-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/01\/Use-Viber-Step-2-Version-8.jpg\/v4-460px-Use-Viber-Step-2-Version-8.jpg","bigUrl":"\/images\/thumb\/0\/01\/Use-Viber-Step-2-Version-8.jpg\/aid3470385-v4-728px-Use-Viber-Step-2-Version-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/dc\/Use-Viber-Step-3-Version-8.jpg\/v4-460px-Use-Viber-Step-3-Version-8.jpg","bigUrl":"\/images\/thumb\/d\/dc\/Use-Viber-Step-3-Version-8.jpg\/aid3470385-v4-728px-Use-Viber-Step-3-Version-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/89\/Use-Viber-Step-4-Version-8.jpg\/v4-460px-Use-Viber-Step-4-Version-8.jpg","bigUrl":"\/images\/thumb\/8\/89\/Use-Viber-Step-4-Version-8.jpg\/aid3470385-v4-728px-Use-Viber-Step-4-Version-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/38\/Use-Viber-Step-5-Version-8.jpg\/v4-460px-Use-Viber-Step-5-Version-8.jpg","bigUrl":"\/images\/thumb\/3\/38\/Use-Viber-Step-5-Version-8.jpg\/aid3470385-v4-728px-Use-Viber-Step-5-Version-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/9d\/Use-Viber-Step-6-Version-8.jpg\/v4-460px-Use-Viber-Step-6-Version-8.jpg","bigUrl":"\/images\/thumb\/9\/9d\/Use-Viber-Step-6-Version-8.jpg\/aid3470385-v4-728px-Use-Viber-Step-6-Version-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/89\/Use-Viber-Step-7-Version-8.jpg\/v4-460px-Use-Viber-Step-7-Version-8.jpg","bigUrl":"\/images\/thumb\/8\/89\/Use-Viber-Step-7-Version-8.jpg\/aid3470385-v4-728px-Use-Viber-Step-7-Version-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/57\/Use-Viber-Step-8-Version-8.jpg\/v4-460px-Use-Viber-Step-8-Version-8.jpg","bigUrl":"\/images\/thumb\/5\/57\/Use-Viber-Step-8-Version-8.jpg\/aid3470385-v4-728px-Use-Viber-Step-8-Version-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/19\/Use-Viber-Step-9-Version-8.jpg\/v4-460px-Use-Viber-Step-9-Version-8.jpg","bigUrl":"\/images\/thumb\/1\/19\/Use-Viber-Step-9-Version-8.jpg\/aid3470385-v4-728px-Use-Viber-Step-9-Version-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/0b\/Use-Viber-Step-10-Version-2.jpg\/v4-460px-Use-Viber-Step-10-Version-2.jpg","bigUrl":"\/images\/thumb\/0\/0b\/Use-Viber-Step-10-Version-2.jpg\/aid3470385-v4-728px-Use-Viber-Step-10-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/aa\/Use-Viber-Step-11.jpg\/v4-460px-Use-Viber-Step-11.jpg","bigUrl":"\/images\/thumb\/a\/aa\/Use-Viber-Step-11.jpg\/aid3470385-v4-728px-Use-Viber-Step-11.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}. If you lose some photos due to various factors, you can recover Viber photos with the backup and restore feature. The region and polygon don't match. Hope to fix it at the next upgrade, This site contains user submitted content, comments and opinions and is for informational purposes only. Why do many companies reject expired SSL certificates as bugs in bug bounties? Find it in the Windows Store with the following game-changers: Step 5 Once you are satisfied, click on the "Save" icon to complete the process. iPhoto Library Manager Program Link: https://www.fatcatsoftware.com/iplm/. Lets set proper rights to message databases: lucykilkens edited this topic 57 months ago. The ones I can find don't give a good explanation or solution. Just press it. ( permalink Step 2: When you need to recover Viber photos, open your Viber app, go to the Viber Backup tab in Settings. Step 4 Once the repair process is over, and you'll get a notification with a list of all your fixed images. Once you have checked your preferred photos, click on the third icon from the left located below the interface. Open Viber on your Phone Tap More Tap Settings Tap Notifications Check the following settings: Show message notifications: ON Show group notifications: ON Show Communities notifications: ON Notification sounds: make sure it's NOT none Show message preview: ON In-app notifications: ON (All options) Oppo Open the Settings on your Phone In similar cases I've read about (probably the same problem indeed), the only solution was staff intervention. Launch this app on your phone to open its interface, as illustrated below. Step 5 Open your new library and check for your pictures. All Viber calls and chats are protected by built-in end-to-end encryption, so you can be sure that your conversations are always secure.So, to fix file not found in Viber youll have to follow these exact steps:First of all, check if your internet connection is working fine. Selectively restore what you want from iCloud/iTunes backup to your device or computer. Is there a solutiuon to add special characters from software and how to do it, Acidity of alcohols and basicity of amines. In this section, we're going to take a look at how we can transfer Viber photos to an external SD card using a file explorer. I really do not understand why Viber have no will to implement this easy procedure. Tips and tricks for recovering data from iOS Android devices. same problem here. Among all the features, select Backup & Restore. If you thought you should easy remember u0_a92, but you don't, and now you are in doubts about correct UID, don't panic. Since this morning i can not open any of them, with the message: this photo is no longer available on vibers servers. - Some photos are visible in the overview of the album but when clicking on the photo they are suddenly not available, and some photos are not available anywhere. Run iPhone Data Recovery after you installed it on your computer from the official website. When I click on the photo, I receive the message the photo is no longer available. rev2023.3.3.43278. To completely migrate Viber, you will have to copy your message databases from old device and set them to Viber's own on new device. It allows you to restore Viber photos to any devices with the same phone number. You can change your choices at any time by clicking on the 'Privacy dashboard' links on our sites and apps. But with yours all of them are. Below is a standard method that is commonly employed when images or Viber photos can't open up on an iPhone. Posted 56 months ago. Posted 56 months ago. and iPhone 13pro. You need this manager to open up your Viber folders using your computer. Many people use it to communicate with family, friends and other people using text messages, images, and more. More often than not, you deleted important Viber photos without backup. Part 5: How to Transfer Viber Photos to SD, https://itunes.apple.com/us/app/fileexplorer/id499470113?mt=8, Top 10 best & free phone calls apps on iPhone, How to Delete Viber Account, Group and Messages. There is a video call icon under the free call icon. Step 4 A new window with rebuild options will open up. TIP: The above steps completely change and replaces the Documents/ViberDownloads with a different file name and size (.viberdownloads) in the PayloadPath of the messages platform. ( permalink Remember this UID or write it down. Firstly, the only way to use iTunes or iCloud backup is to restore it to your iPhone. All postings and use of the content on this site are subject to the, Additional information about Search by keywords or tags, Apple Developer Forums Participation Agreement. If this does not work, uninstall and re-install again. After installing it again all pictures were visible. How come my contacts' photos no longer appear on my Viber contacts list? 3 of them (those without .journal extension) will have permissions rw-rw---- (or 660), and the rest 3 - rw------- (or 600). ( permalink All permissions are on, Photos permission set to All photos. ), I just noticed some new threads were opened about the similar problem and they got a reply. Tips and tricks for fixing all transfer issues on mobile phone. ), Just found out this album is also missing photos, same notification: ) From the below screenshot, we can try to look at our Viber pictures by selecting the "Pictures" folder. Make sure that the Save to gallery option at the top is checked with a blue mark on the right side.You can use either Auto download media over mobile network or Auto download media when connected to Wi-Fi. A good number of people who use the Viber messaging app have experienced a number of Viber photo problems in one way or another. Help is appreciated! The app supports both individual and group texts, but all users must have the app installed. When I click on the photo, I receive the message the photo is no longer available. Please fix, Flickr, I have a growing backlog. On the new device install Viber and activate your mobile number. So these are some categories of the same disease I discovered: ( permalink Starting from version 6.1, the developer has introduced the backup feature into Viber app for Android and iOS. Step 3 Once you have clicked on the "Repair" icon, a new interface with the repair progress will be displayed. Recover Viber pictures from iPhone without backup. Thanks in advance! The current data on iPhone will not be interrupted. All green. In addition, if you want to have all photos and videos from your conversations, you must migrate them too. Channels on Viber: Get the Content You Really Want, Viber Signs EU Code of Conduct: At Viber, Theres No Place for Hate, CCPA Do Not Sell Or Share My Personal Information. Step 1: Make sure that you have a Viber backup available. Step 5 Press F9 on your computer to run the application. If anyone has a fix or can suggest something i'd appreciate it since I can't . Overview: Click on the "File Storage Services" icon. Just check the box next to the pictures option and click on the "Move" icon located below the interface and wait. Can I tell police to wait and call a lawyer when served with a search warrant? Posted 56 months ago. Start Viber and enjoy your migrated conversations, with photos and videos, as nothing never happens. Step 1 Launch the program and click on the "Add file" icon located at the center of your interface. It even becomes more problematic and mid wracking, especially if the lost photos meant a lot to you. Posted 54 months ago. Fully compatible with Windows 10 or Mac 10.13/10.12/10.11. Step 4 Once the process is over, unplug your iPhone from your computer. Copyright 2023 Apeaksoft Studio. Now you can copy all 6 "old" files from SD (or whatever else place you copy them before) to current location (/data/data/com.viber.voip/databases/) on new device. Also, make sure that you are running on the latest iOS version and that automatic sync is turned off. When I open my album, the photo is not showing either. This thread is also still not picked up by anyone who can help. In this case, we're going to use Stellar Phoenix Repair for the JPEG program. This will give you a list of everyone in your phone list who is also using Viber. Hit the notification button so you dont miss our future videos. Find the version in the Windows Store today! Hi All, In some cases, you may realize that your Viber photos are no longer available in your gallery, or when you try to open them, you get a \"file not found\" message. Step 1 Download the iPhoto Library Manager from the iOS store and launch it. One click to backup the whole iOS device to your computer. Go to Settings -> Applications -> Viber and Force Stop it. This state of the art program from Wondershare is known as Dr.Fone. Make a call by tapping and choosing "Free Call". Would it be possible to send me the thread about broken links and how fix it? Method 3. I have exactly the same problem! How to: to protect your privacy we keep mesaages and media for a limited time only. On top of your interface, you'll be in a position to see the "Add Library" icon located on your left-hand side. www.flickr.com/help/test Once I turned it on I could receive and send photos again. Keeping your Viber photos or any other photos under one roof can be a risky venture. By default, Viber files are usually stored in the Documents/ViberDownloads folder. Apps on amazon store "currently unavailable". lucykilkens: Thank you! On new device go to the same directory and see the same files there. Step 1: Install the best Viber photo recovery tool. But when I go to gallery first and share a picture to viber, the recipient recieves . All rights reserved. I'm afraid this will require staff intervention, with hopefully a server somewhere they can kick to bring these back. In most cases it is in your Internal memory, but if someone chose to move Viber to SD card, then he/she have to go to /storage/extsd or/mount/sdcard2 or whatever it named in his/shes particular system.