Roberta 7252728292 on 18 August 2022 about Viagogo in category Entertainment Company. And their reply was investigations will be done. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. Fees at 133% of the ticket itself. Viagogo has advised customers who cannot attend a rescheduled event to. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. 6.3 Allocation of Risk. carel chaussures paris; have aston villa won the champions league; where does the electron flow that we measure with dcpip 6.2 Waiver of Consequential Damages; Liability Limit. The OP never checked properly on either of their accounts if the listings were cancelled. 0 . 6.9 Change or Suspension of Site. 8 tickets, it makes it very clear that the price displayed is PER TICKET. Hello 5.3 Disclosure of Information. 6.10 Notices. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. 2.9 a) Exception to Sellers Obligation to Confirm. They STILL are not active. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Tickets may be substituted with comparable or better seat locations without the Buyers approval. I haven't received an email confirming my order. This is not only immoral but must be illegal under consumer legislation. viagogo charge for cancelling sale. I immediately emailed them to say I wanted a refund when I realised how much the official tickets were still being sold for. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. I have repeatedly been ignored. 2.12 Seller Payment. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. 2.10 Seller's Confirmation. 7.3 Additional Policies. Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. 1.3 viagogo Guarantee. 3.3 Laws and Regulations. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. This does not prevent us from varying these terms without reference to them. 2.6 Pricing Formats. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. We may also first deduct any amount you owe us from any amount we owe you. navionics hotmaps platinum east lake list; luigi's mansion 3 electrical socket locations. viagogo AG is registered in Switzerland, Company No. It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. 3.4 Indemnity. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. 2.6 Making an Offer. It states that if an event organiser offers tickets to . I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. I would like to have a break down of why this should cost so much and a POC for redress. 2.14 Substituted Seat Locations. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. There are still plenty of tickets available on the official site. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Comments: 0. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. I haven't received an email confirming my order. I am disgusted that tickets were sold when they were not there to sell plus not being informed and no tickets or even refund to purchase more tickets. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. But is it legal for Viagogo to charge me such extortionate fees? I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. 2.9 Seller's Confirmation Obligation. Just before I paid for them a huge amount was added for VAT and 'costs'. PREAMBLE viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. How do I find tickets I've already downloaded? Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. If You do not qualify, do not use the Services. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Post author: Post published: June 9, 2022 Post category: how to change dimension style in sketchup layout Post comments: coef %in% resultsnamesdds is not true coef %in% resultsnamesdds is not true 21st February 2017 - email to say event had changed starting time The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Viagogo complaint: 50 euro charge of cancelled ticket sale. Email [protected]@gmail.com 2.6 Pricing Formats. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. To be a member of this Site, You must agree to accept the terms in this Agreement. shawn mendes tickets order no [protected]. However, the next day I received an email informing me that the purchase had been cancelled and I'd receive a refund in up to 10 working days. Additional information can be found in our FAQs and on the ticket details pages. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. dan beckerman producer sample analogy for father viagogo charge for cancelling sale. All sales and bids are final. If you are not the intended recipient, please delete the message, attachments, and notify the sender. I'm confused. arizona high school rodeo standings; cryptocurrency tax accountant near me This fee will be deducted from your payment. Wendy Martin, I have tried to sell a concert ticket with them. Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. What is the viagogo complaint handling process? This was a completely missold ticket at a great expense. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. I'm Travelling - where and when will I receive my tickets? I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. How Is Technology Changing How We Treat avarey947? Primary Menu. Sellers should use our automated online confirmation process. Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. 1.4 Modification. 6.2 Waiver of Consequential Damages; Liability Limit. I entered the incorrect email when registering, how do I change it? "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. At no time do We provide the Buyer's payment information to the Seller. We are not involved in the actual transactions between Buyers and Sellers. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Why is the price printed on the ticket different to what I paid? You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. After check out the price all the sudden had gone upto100. In this instance we will hold the sum of AUD133.20 from your future sales payments. 2.11 Collecting Payment. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. We will not allow You to buy or sell tickets before You have registered with Us. Note that Your payment may be withheld if you violate this clause. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. 7.5 Miscellaneous. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. You also agree not to separately contact the Buyer at any time for any reason. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Please help! PLEASE CALL ME - DETAILS OF CANCELATION BELOW - I HAVE NOW LOST AROUND $1000 BECAUSE OF U GUYS NOT CALLING - I NEED YOU TO HELP AND PAY ME WHAT I AM OWED! Editor, Marcus Herbert. 3.3 Laws and Regulations. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. If you can't find your event, you can tell us about it here and we'll add it to our website eventually got a call back at about 5 oclock to be told had to pick tickets up from a hotel and when we got there joined the queue.I am very upset at my treatment over this especially as we had to pay quite a premium on tickets and got a terrible service not knowing if we was going less than 24 hours from start. Shouldn't someone be keeping track of sales and preventing things like this from happening? It was too late by the time we received your email to book things in. Note that this is separate from any VAT viagogo is required to charge on its fees. In its FAQ for Can I cancel my sale? You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. 2.16 Claims under the viagogo Guarantee. I ordered tickets for 18/6/17 for the above concert. You may find other users information to be offensive, harmful, inaccurate, or deceptive. We may investigate complaints and violations of our policies. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. What are the viagogo Terms and Conditions? Event dates, times, venues and subject matter, which are listed on the ticket, may change. Tickets came for 25/6/17. Its not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Click here to get notifications about new complaints of Viagogo. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. I wouldn't think it could be that improbable to query this as they have all the data available for them. I want to go to the rearranged concert or receive a full refund as the error was Viagogo's. by Ethan More 2 months ago. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. I was mislead by viagogo and have been completely conned out of this money. When We receive an offer by bank transfer, We will check to see if the bank account is valid. I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. Copyright 2006-2023 OzBargain ABN: 26 144 073 772. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Including any such items constitutes a material breach of these terms and conditions. [protected]! 2.11 Ticket Fulfillment. On the web site it claims I have been refunded so I cannot send an enquiry. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. 2.10 Collecting Payment. After reading a lot of negative reviews, I had second thoughts. Hannah Goodbody. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 2.1 Requirements. Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. please see in bul point the notes I have made which should evidence the disappointing communication I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund.