If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. How do I sell my tickets on the Ticket Exchange? Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. I went back to Viagogo to ask for a refund. What do the ticket split type options mean? In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. From 17 January, it will have to make changes such as identifying when sellers are. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. What are the viagogo Terms and Conditions? Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). City and Colour Concert Tickets. We will also add sales or value added tax on our fees as applicable. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Crucially in your case, this means. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Viagogo just like many other ticket sellers are modern professional con artists. Copyright viagogo Entertainment Inc 2023. Thanks. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. . Pay by PayPal, a free service to pay online without sharing your financial information. Click the more button to email us. 3.1 Accurate Descriptions. Viagogo is a secondary ticketing site. If You do not qualify, do not use the Services. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. Do I have to pay a service charge if the service is poor? 2.13 Ticket Information. Can I deliver the tickets using a different delivery method? Piggyback tickets may not be sold in the same listing. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . Can I deliver the tickets using a different delivery method? Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? During this time, the Site will be temporarily unavailable. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. 7.2 Copyright. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Is commercial property a great value investing opportunity? When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. | Read 12,461-12,480 Reviews out of 30,829 Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. 2.14 Substituted Seat Locations. A world famous rockstar who died young wrote me letters in the '60s: If I sell them now for 20k, will I have to pay tax? 2.18 Merchant Description. All sales and bids are final. The Scottish indie band Arab Strap said: Weve always been appalled by touting. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. This charge is in addition to the amount originally paid for the tickets. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. You'll need to call your local bank to see if they cash out I bonds and their requirements for . The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Consumer rights is a division of Which? You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. Have we let energy giants make too much profit? TicketNetwork. 6.5 Tax Indemnity. The tickets were sold in October for 180, but so far I have not seen the money. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Can you help me find out what has happened here? 5.3 Disclosure of Information. Shoppers are advised to double check card details when shopping on computers or mobile devices. Don McLean Concert Tickets. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. Report. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. What is the viagogo complaint handling process? The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. Note that this is separate from any Tax viagogo is required to charge on its fees. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. You may find other users information to be offensive, harmful, inaccurate, or deceptive. How do I unsubscribe from your newsletter? This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. For example, if you bought tickets for the front row and ended up sitting near the back. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! the price it is sold for on the primary market). The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. 6.9 Change or Suspension of Site. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. Leave the Archive. 2. Did you find this answer helpful? If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. We will be looking closely at this evidence to ensure that the order has not been breached. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. You may only use the Services if You can legally enter into and form binding contracts. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. In April the Competition and Markets Authority (CMA) threatened it with legal action for. 9 Dec 2022 - Seller Support Associate . Start selling with Amazon. Additional information can be found in our FAQs and on the ticket details pages. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. 1. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. How to get a refund, repair or replacement. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. I entered the incorrect email when registering, how do I change it? Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. This rating has decreased by -15% over the last 12 months. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Contact your bank or credit card company to verify the authorisation of payment to viagogo. So its not int he sellers interest to sell fakes or not actually have the ticket. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. 2.6 Making an Offer. Selling Mobile transfer tickets you bought on viagogo? If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. What is the viagogo complaint handling process? . With mycashbacks you get cash back & discounts very easily! After you raised a dispute did paypal stop or refund deduction from card? MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. You should get the exact tickets that you ordered. Jun-18-2021 11:52 AM. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. 3. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account.