Order from a different boutique. Thanks for your feedback. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing We're sorry to hear about your issues with our return policy. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Hi Natalie, So ordered the 3rd dress in a different style. My advice to anyone. These used to work but not sure if they are still valid numbers. She responded quickly and answered all my questions. Two out of four of the dresses arrived by January. | Read 181-200 Reviews out of 6,679 Good Luck! Thanks for your feedback. It was not the representatives fault, so she did great, but the company should do better in alerting guests. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Critic England, United Kingdom. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Products used:None, sizing too inaccurate. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. They are absolutely, THE VERY BEST!!!! You may store, print and display the content supplied solely for your own personal use. 5) In 1974, this cover of "Lucy in the Sky with Diamonds" was a #1 hit for Elton John. Images copyright 2023 Lucy in the sky inc. All rights reserved. Incredibly scammy and misleading. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Categories. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. I'm so frustrated because they don't have a phone number. So glad we were able to help! Contact BT. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. International delivery is 5-10 business days. Tip for consumers:NO REFUNDS! By placing an order you are offering to purchase a product on and subject to the following terms and conditions. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Also no updates on arrival or even if I will ever get it. If you order multiple styles with different delivery dates, they may ship separately. - Kate, Hi Gosset! Now my daughter has no dress for homecoming and we are scrambling. The customer service and chat support feature here is great and really easy to use. The package was never opened -- and sent back immediately. We may also share information with companies assisting in fraud protection or investigation. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Number one rule--- if they don't have a number to call, do not give them any money whatsoever. Shein has better quality than this garbage! We will not be liable if for any reason this Website is unavailable at any time or for any period. If you please email us at resolution@lucyinthesky.email we can assist you with a return. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. The customer service is out of this world. Article created 4 years ag Depending at which stage your order is at, we may be able to adjust it accordingly. You can email us at resolution@lucyinthesky.email so we can further assist you. Not only was she patient but she was quick and so attentive. Worst experience. It has been such a negative experience. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. You can email us at resolution@lucyinthesky.email! You should check this page from time to time to ensure that you are happy with any changes. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. We do not provide information to these agencies or companies for marketing or commercial purposes. Please email us at resolution@lucyinthesky.email so that we can further assist you. Her level of customer service was fabulous. We may from time to time include third party links on our Website. | Read 5,961-5,980 Reviews out of 6,594 Needed it for Feb 25th. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. Annoying, right?! Do the dresses come within two weeks and is it worth the money? Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. there is a dress i like but it is all out of stock. The dresses didn't look anything like the photos. I reached out to customer service numerous times and have not had a response. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Please email us at resolution@lucyinthesky.email so that we can better assist you! With no warning either time. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Please reach out to us for the advanced credit prior to making a new order! Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. They have a great live chat setup and I like that they're always ready to help. The dress is also incredibly thin and doesn't have much structure. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. Please contact us via Live Chat for 24 hour customer care. -Kate. Us either! -Kate. Products used:We havent received the products, Hi Jessica! This page was last edited on 12 October 2022, at 14:56 (UTC). Well look into the stated issue and will work out a way to resolve the situation asap! I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". They said I would be receiving updates and a tracking number. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Free Returns for United States Customers. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. If anything else you can email us at resolution@lucyinthesky.email-Kate. I reached our to the company and got a fast response from them. Hi Teagan, Thanks for your feedback. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. Yes, the one dress I never received was . As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. This is a generic card error - this means that your bank is rejecting the transaction at this time. The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Tip for consumers:Absolutely no refunds unless it arrived damaged. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. - Kate. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. Please email us at resolution@lucyinthesky.email if anything else. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Absolutely terrible customer service. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. I reached out 5 days ago to see where it was. . Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. You can also visit this article for more information on getting support! We'd love to hear from you so that we can find a resolution. -Kate. Yes! Check out what 6,964 people have written so far, and share your own experience. . Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. We're so glad you were able to utilize our 24/7 chat! If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Thanks for your feedback. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. I am beyond disappointed in this company and its respect for its customers. Order took over 2-4 weeks to be delivered. Lucy has a story. 5726 Solutions. If you need help with returning we do have our returns in our FAQ. 90015 Very professional. There is no phone number and the chat has been disabled. Twice now, I have not received an order or refund. I wear a size 12, and the size 12 they shipped me barely fit over one leg. Facebook is showing information to help you better understand the purpose of a Page. We're so sorry to hear about the order. Ordered my daughter a winter formal dress. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Sky's customer service number. Do not purchase from Lucy in the Sky. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Contact from abroad. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. We do not save your payment method details on our website. I use the chat feature and they told me that the dresses would arrive within the next three weeks.
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