Still requesting further information whilst she was on her death bed. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. The training team show intense favouratism. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. Fantastic service with a lovely consultant. Are you a company? Sometimes the Customers are not vey nice. My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. I have not received my email confirmation, I didn't receive my documents in the post. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team Have a fantastic holiday. $(function() { IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} (But perhaps that was because I wanted to spend money!). false, @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. 2023 Resolver Consumer Online Limited. In the 4 years I was there I hit some sort of bonus each month. .wsite-image div, .wsite-caption {font-size:18px !important;} Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. Instead, theyre full of the info you need to get things sorted. Opportunity to express yourself and share thoughts and ideas. Wishing you all the best for the future. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} The operator was very efficient, helpful and knew his business. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} Warm regards,Ross. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. } Get started now and lets get this sorted. Staysure Expat, Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. This was just batched in with any normal claim, just as if Id lost my purse. Application. Companies can ask for reviews via automatic invitations. These can take up to 7 working days to get to you. Also I was told inaccurate information about my first request. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. Get in touch with us if youd like to make multiple changes to your policy. Clear All. achieve performance targets across their product portfolio. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. Dear Mr Brennan Thank you for taking the time to leave a review. } My mother was diagnosed with terminal cancer after taking a policy out. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. initEvt.initEvent('customerAccountsModelsInitialized', true, false); - Sunday: 10am - 4pm. What a get-out-of-jail clause that is! .mobile-nav .icon-caret svg { Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. Thursday 29 December: 8:30am 8pm Weve helped millions of people find a resolution. font-family: "Open Sans" !important; Thanks for your feedback. I had to deal with an out sourced company. Wednesday 28 December: 8:30am 8pm I think it may be that I included the symbol. Check out what 241,874 people have written so far, and share your own experience. Because of this we were able to answer medical questions with out being flustered and accepted the quote. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Thank you for posting a comment. If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. Resolver is a totally free service that you can use to complain effectively. https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. } Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. Have you been complained about? I had to pay for the repatriation and all additional costs there and then myself, this was thousands. It left me feeling nervous whether Ive done enough to declare everything. Last updated: 16 November 2020 Its quick, easy and totally free. }); Very friendly, knowledgeable and . We also ensure all reviews are published without moderation. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. This was done because they said I owed them holiday which they asked me to take as compassionate leave. Your Staysure Reviews. They pick and choose who is significant to you when they pass away. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} But your website/automation are pretty poor, so only 3 stars. left: auto !important; It goes against our guidelines to offer incentives for reviews. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. Not everything they do makes sense. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. .wsite-footer blockquote {} But the actual service once connected to an agent was excellent. I hope my friend who recommended me gets her 10 bonus !!! We will do everything possible to ensure that you receive a high standard of service. They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. if(document.createEvent && document.addEventListener) { initPublishedFlyoutMenus( Monday to Friday: 8:30am 8pm We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you raise this (which I did for over a year), all you get told is that "this is being reviewed. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Friendly team with lot of knowledge. text-decoration: none !important; Outright being lied to didnt help either. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. 28703 San Sebastin de los Reyes Have a fantastic holiday. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Thank you for posting your comments. This place has lost all hope. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. We are remunerated by commission for the arrangement, service and renewal of But I am still waiting for the activation email. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. Friday 30 December: 8:30am 8pm, Within the USA and Canada: Thank you for choosing Staysure and letting us protect you whilst you are on holiday. I also contacted the help line and was sent a link to help me create an account but this still did not work. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. It was my aunty and they told me its not compassionate. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. We encourage our colleagues to speak up and stand by our values of being genuine and caring. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. Thank you for your feedback. 3-5 Rushmills Business Park, A nice change from the hassled feeling I often feel when dealing with call centres. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Resolver is free. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. You can see if your question is answered in our FAQs below or you can contact us today. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. (yes - you get penalised financially for helping customers). Dont use this company. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. } Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. No administration fee is changed while making changes through My Staysure. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Dear Geoffrey Brooks,Thank you for your 5 star review. The call centre dont have enough medical knowledge to assist. Anyone can write a Trustpilot review. .wsite-footer blockquote {} Verification can help ensure real people write reviews about real companies. Have a fantastic holiday. Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. - Calling from outside the UK: 0044 1604 210 845 We hope this will continue to inform and provide insight to our employees on the decisions we make. Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. .mobile-nav .icon-caret { Claims We do not process claims for your insurer. Absolute despicable bunch of cowboys. The People Team. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. They wouldnt provide us with any details about the repatriation other than a pick up time. Tuesday 27 December: 9am 5pm 'active', . Your agent was fine, but your system baffles me. Warm regards,Ross, Information provided by various external sources. width: 100% !important; Be the first to find this interview helpful, What motivates you? I was able to buy the policy only by starting afresh with a new email address and not creating an account. com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() My dad died whilst abroad, he was insured with stay sure. You deserve to be treated better especially for what youre getting paid. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. a:link, They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. | Read 199,981-200,000 Reviews out of 200,383 . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. The operative on the phone was superb and I thank her for guiding me so expertly through the process. .wsite-button-small .wsite-button-inner {font-size:13px !important;} Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. Wed like to hear from you. Have a fantastic holiday. She had to cancel her holiday to undergo treatment and submitted a claim. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Used chat and phone. You can be certain that youre talking to the right person at the right time. Do you agree with Staysure Travel Insurance's 4-star rating? Whenever you need us, our 24/7 claims team is here for you. Dear Anne Parry,Thank you for your 5 star review. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. Wed like to take this opportunity to wish you success in the future. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . .wsite-phone {} Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. Lack of progression I would say but good vibes. Find Reviews. Therefore i lost out on the deal. Thanks for your feedback. .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} Reviews from Staysure employees about working as a Customer Service Representative at Staysure. Average Interview. _W.storeEuPrivacyPolicyUrl = ""; - Calling from within the UK: 0333 014 4512 Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. Thank you for posting your feedback and for recognising we have fantastic people in the business. _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js";