I am writting this email with so much dissapointment and regret of buying renault kwid dynamic2018 model. 3. our proposals to resolve your complaint. 1. 02 January 2021 - power steering issue This year I took it there in June and it was ok. Please find below the timeline history of troublesome ownership: This is not acceptable. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Renault Customer Service. Complaints regarding data If you need to contact us about this notice or any matters relating to the personal information we hold on you, you can write to the Data Protection Officer, Lookers … 05 December 2020 - Sensor cable fault issue. You should be understanding how dangerous the situation is. Faulty fan speed resistor for Renault Scenic, Chris johannes — Durban, KwaZulu-Natal, South Africa, Pikkie Craill — Port Elizabeth, Eastern Cape, South Africa, I am tired of phoning renault, I do not have the energy anymore, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. My experience with DTM Renault of Main Road, Strand is that they are competent and know what they are talking about. We had to give the car to the dealer workshop at least 5 times over the period of 2 months to fix the issue. Our group, which has been making cars since 1898, is present in 134 countries and has sold 3.8 million vehicles in 2019. South Africa: Tweet: Consumer complaints and reviews about Renault … We offer a vast range of Renault Master Dropside outright purchase vans, all of which come with a full UK manufacturer warranty and optional maintenance packages. I bought this car january 2020 having so much hope that since its brand new ill have great experience but I was total wrong;in May 2020 it gave me a problem of a fuel gadge not reporting if its full or empty then I took it for repairs it became fine and then now I am facing a problem of starter of which it must be kick started for it to move it is not even a year but facing such problems yet. As a Senior Citizen, please understand that I do not have the time as well as the energy to keep travelling to the TVS Kollam service station every now and then which is about 45kms from my home. For more information on any of our Renault … Best Regards, Once we have completed our investigation and spoken to all parties involved, your Customer Support Manager will contact you to communicate the outcome of your complaint and any resolution available to you. So please help me in this regard. Scam, unauthorized charges, rip off, defective product, poor service. The worst models are the 2005 Megane, 2001 Clio, … However, now, when it comes to assembly, I can't find the torque settings for the cylinder head, main bearings, and big end bearings. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the … The finance company has sided with the dealership at every stage of complaint below. I received a call... Hi to find you well. Email address:2short2kiss. From day one, the car has spent more time in your dealer workshop than at my home, and same with the petrol I fill in the car, is either used to transport the car to the workshop or test drive. Closed Sat, Sun and Bank Holidays. Our group, which has been making cars since 1898, is present in 134 countries and has sold 3.8 million vehicles in 2019. By continuing to browse this site, you agree to allow Renault S.A.S and its partners to use cookies to analyse the site's operation and effectiveness and to display ads tailored to your interests and interactions via social networks. I have taken my car to the Renault gateway on the 18th of August to have my brake pads replaced I drove my... A bought a new Renault Kwid in Nov 2019. Good morning Victoria Complete list of Renault complaints. If you're thinking of buying one - DON'T Congratulations you have just saved yourself £2745 Just been stung for this amount to fix the gearbox on a 3.5 year old Renault … Upon contacting us, your case will be assigned to a Customer Support Manager who will take ownership of your complaint and carry out an investigation. Renault’s new Kiger concept is set to spawn a production model that is likely to come to South Africa. You can find contact details for Renault above. This was the first Renault I bought and most definately also the last one! However, if as a result of your complaint, disciplinary proceedings are taken against a member of staff, an internal procedure … - In all cases, a complaint will be given full and fair consideration. Me buying this car had a good purpose but now it not serving the purpose its a problem. 20 April 2019 - Repair for the front left bumper corner near the headlight was not fixed/aligned properly, we had to take it twice again to the dealer for the same. If your Renault dealership have been unable to resolve your complaint, you can contact Customer Relations to request further assistance. It is a pitty that the "Renault minute service" has ended, it does not seem a good practise in serving Renault faithfull costumers. [protected]@mweb.co.za Date Announced DEC 19, 2018 Vehicles Affected 71,653 Kia Recall # SC172 NHTSA Campaign # 18V907000 Visit Customer Contact Information. Our Customer Relations team are here to help you. DUSTER - KL 25M 1757 - purchased from TVS Kollam © 2004-2021 ComplaintsBoard.com. Once we have completed our investigation and spoken to all parties involved, your Customer Support Manager will contact you to communicate the outcome of your complaint … Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector and self-regulates the UK's motor industry through its comprehensive CTSI approved Codes of Practice. 1800 009 008. Vauxhall Finance plc. A911DOM. [protected], The communication between the service agent and customer is so bad you can say there is nothing. Press option 1 for Roadside … Its obvious Renault are only doing it to attract gay customer market. CarComplaints.com has 27 complaints on file for Renault vehicles. Urs I am only in the Western Cape for about three months a year hence the delay in this complaint. To me it is quite clear that this part is faulty and I would request a replacement under the warranty. Subsequent to the last mail. Should you continue to remain unhappy with the dealership's final response, they may recommend you contact The Motor Ombudsman. The car has been taken to TVS Kollam more than twice to no avail. as the number written in the car papers that i receive from your agent in Egypt not as same as the number in the car Upon receipt of your request, your complaint will be reassessed and a final response will be communicated to you upon completion of your case review. Renault customer service is the worst i have come across, engine management light on within 6000 miles from new, local dealership bodged service, putting management light out, not … The warranty book it self stated valid up to 2 june 2020. 8. Kindly note that if I have the same troublesome ownership with the DUSTER further ahead, I would be forced to go legal to claim my right as a customer. If you have a complaint, please contact us with the details. 6. Till date we have received no response/confirmation on when the car will be fixed. PARIS - Renault’s cheeky little hatchback from the ‘70s and ‘80s is set to make a comeback with an electric twist as part of Renault's future strategy that seeks to offer the … Firm Name. You can contact us through one of the following methods: Our opening hours are Monday to Friday, 9.00 to 17.30 (10.00 to 17.30 on Wednesdays) excluding Bank Holidays. Sign in Submit a Complaint. There are 2 complaints on file for the Renault Duster. We offer a vast range of Renault Zoe Hatchback outright purchase cars, all of which come with a full UK manufacturer warranty and optional maintenance packages. A Renault get rid of it - now installed in vehicle CFM 15157 RESULT!!!!!... From installation this part is faulty and i would request a replacement under the warranty period.. Your nearest dealer delivered on the 11th of January 2021 as we had to give the car was to! 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