At the time of publication, designated countries include Cuba, Iran, North Korea, and Syria. While we envisage that this will not affect the overall normal day-to-day operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are on board. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, all monies you have paid for that booking will be protected by the above arrangements regardless of whether that travel agent becomes insolvent before or after we have issued our confirmation invoice. You will be required to isolate onboard if you contract, or we suspect that you have contracted, COVID-19. That apparently came out in September of 2021. For all standard cruise only and standard fly/cruise package bookings you make with us, you must pay a non-refundable deposit of 150 per person. We will only accept complaints from the lead name of a booking. Guests assume full responsibility for understanding all local authority rules related to drone usage and for obtaining any required permissions for drone operations. We may refund all or part of your cruise fare if you test positive for COVID-19 during the sailing. Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. Unless otherwise agreed, the price does not include non-UK departure taxes or airport improvement tax (on some itineraries this will have to be paid locally); shore excursions and personal expenses (for example, onboard drinks, laundry charges, health and beauty treatments, hairdressing, telephone calls, etc. We seek to assist those passengers with disability and reduced mobility by making reasonable endeavours to cater for those with special services/assistance requirements. Posted August 3, 2010. Your holiday will not be protected by our ATOL or ABTA membership. The final payment date is in three days for the cruise that we are looking at. Please review the Guest Conduct Policy at https://www.celebritycruises.com/gb/terms-and-conditions or contact your local booking office for further details in advance of travel. If you use our website to build your own package (see question In General Information What is a build your own package?), add components to a standard cruise only or standard fly/cruise package, you may be required to pay a higher non-refundable deposit. We reserve the right to reassign guests to a standard stateroom where there is no genuine medical need for an accessible stateroom or cancel the booking, in order to ensure the above. Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. Completing this information will significantly speed up the process for you and will avoid any possible delays and queues on the ship. Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics and mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control. For flight inclusive bookings, all monies paid to such authorised agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you. Occasionally, we have to make changes to the brochure and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. Terms and conditions apply for Celebrity Cruise Now & Cruise Later bookings so please ensure you check your confirmation invoice carefully at the time. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a . If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. VisaCentral are pleased to offer discounts to Celebrity Cruises guests when booking online through the above web link. Please have your itinerary number available and one of our agents will assist you. Claims must be made directly to your insurance company. We have enhanced sanitation onboard and have made changes so that you can social distance onboard. Where visas can be purchased onboard, guests are asked to complete the online check-in process, including all mandatory information at https://www.celebritycruises.com/gb in advance of their sailing. Royal Caribbean Cruises Ltd. do accept all major credit cards. No problem. Problems, so telephoned, cleared it. You must therefore provide us with any personal information legitimately requested by us at the time of booking your cruise or where requested later, by the date we require you to provide that information. Accordingly, we cannot accept any liability, whether in contract, tort or otherwise, in relation to such activities. For ships originating in North America, the minimum drinking age is twenty-one (21). Is Celebrity doing this to eliminate the price reduction refunds? Except where expressly permitted by the Data Protection Act 1998 or the General Data Protection Regulation (as applicable) and any associated legislation, we will only deal with the personal details you give us as set out above unless you agree otherwise. Sometimes the ATOL Certificate we supply to you may state that the flights are yet to be assigned, in which case, as soon as your flights are allocated, a new ATOL Certificate will be issued to you. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus 125% of any amount paid on the sailing Royal Caribbean cancelled because of the pandemic. To book your chosen holiday, contact one of our Personal Cruise Consultants on 0344 493 2043 (calls cost 7p per minute plus your local network access charge), book online at https://www.celebritycruises.com/gb or visit one of our authorised travel agents. ** We reserve the right to include a fuel supplement when making a booking. Please note, changes and errors occasionally occur. Please note that only fully fit and able-bodied guests may occupy exit row seats on aircraft. We strongly recommend that you supply the personal details for all guests (including full names, dates of birth and passport details) through our Online Check-In process as soon as possible after the booking is made, as this will help us ensure we can issue all flight and cruise tickets in good time. Some elements of your holiday, including what is and is not included in the price will vary by itinerary. We cannot accept any responsibility or liability for any valuable or important items, which are not deposited with the Guest Relations Desk or with your hotel (booked with us) for safekeeping. Where a travel agent acts as our agent for a booking, any payments of money accepted by the travel agent from you is held on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the travel agents obligation to pay such funds to us as ATOL holder for so long as we do not fail as a business. Guests who purchase their holiday arrangements via our website need to ensure that all details are correct at the time of booking as amendment or cancellation charges may apply to any components that are requested to be changed at a later date due to any error or omission made by you. Any delay in providing us with these details will prevent us from being able to issue tickets. I suppose I'll go ahead and pay it but I am a t. Please advise us in writing of any special requirements you may have at the time of booking e.g. By using, participating in, engaging, or booking any recreational activities onboard, you acknowledge, agree and understand that the risk warnings contained above constitute a risk warning for the purposes of the relevant legislation. The value of the supplement will be confirmed to you at the time of making a booking with us. A letter can be legally affirmed or notarised by a practising solicitor, notary or commissioner for oaths for a fee. . Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. Norwegian Cruise Line recently extended its final payment deadline through April 30, 2022, and to 60 days rather than the previous 160 days before sailing. 5.8 What is your limit of liability towards guests? 2022 RCL Cruises Ltd trading as Celebrity Cruises All Rights Reserved. The contract between us is governed by English law. In addition, we will only be responsible for acts or omissions of our employees, servants or agents if they were at the time of the alleged act or omission acting lawfully and performing duties or services on our specific instructions, and within the course of either their employment or their engagement by us. In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 (approximately 3,200) and for damage and loss to cabin luggage this is limited 2,250 SDRs (approximately 2,100). The current maximum limits that apply under the Athens Convention in the event of our liability for death or personal injury caused by a shipping incident is 250,000 SDRs (approximately 237,000) unless such is caused by an act of war, natural phenomenon, civil war, terrorism or any other exception set out in the Athens Convention. If Celebrity Cruises' "best price guarantee" results in a decrease in the guest's cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guest's cruise. Both the person who was originally due to take the holiday and the person who actually does so, must make sure that the administration fee and any charges/costs (see below) as well as any amount which is still due to be paid for the holiday, is paid in full before the change will be made. This means we may need to make changes to your sailing and/or what we require of you before and during your sailing with us. The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian, selected South American cruises and other selected cruises. Flight timings shown on your confirmation invoice are for guidance only and may change. We reserve the right to increase or decrease the prices of unsold holidays at any time. On every Celebrity Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. Thanks While onboard, drones must be stored safely in the stateroom. About a week and a half later we received an email saying if our balance was not cleared our cruise could be cancelled. Please email airsupportuk@celebritycruises.com. Airlines, hotels, lodges, rental companies and our other suppliers have their own conditions, which will apply to your holiday, we strongly recommend that you refer to these. The flights used in conjunction with our cruises may be based on special fares and may not be by the most direct route. Where a refund is due, we will pay you the full amount of the decrease in our costs. We booked an upcoming cruise over a year ago - on our invoice final payment is due July 25now Celebrity is telling me it is due in 2 days or it MAY be cancelled. Drones are not to be operated onboard the ship at any time.2. Please note: If you book two or more cruises to be taken back to back and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises. Restrictions apply and this policy is subject to change without notice. It is a central source of information for Celebrity Cruises, which provides you with tools to market and sell cruises with ease and professionalism. For the avoidance of doubt, where your travel agent makes all the arrangements for you and such arrangements involve services supplied by suppliers other than ourselves we will not have any contractual liability to you in these circumstances. No refunds will be given on any cruise for no-shows. In order to process your booking, we need to collect certain personal details from you. Please note that we must receive the balance of the holiday cost at least 70 days prior to departure. You must provide details of all medical and physical conditions, which affect you, and/or any member of your party at the time of booking. a letter from a doctor etc.). If an item is left onboard, whilst we will assist you in trying to recover the item, if we are unable to do so, then we cannot be held responsible and we will refer you to your travel insurance to make a claim for the item. Once your EHIC has expired, youll be able to replace it with a GHIC. and will dispose of containers holding alcohol. . If you would like to bring a motorised wheelchair or scooter on board you must complete the Guest Special Needs Form we provide with your Confirmation Invoice and then send it to our Special Services department by email at specialistservicesuk@celebritycruises.com at the time of booking to provide the dimensions and battery type as limitations may apply and we may not be able to accommodate this request. My husband and I are looking at booking a Celebrity cruise to Alaska. Unfortunately I was advised that they are unable to extend your final payment due date. Such limits may vary with regard to persons with reduced mobility, pregnant travellers and those with specific medical needs whom have made us aware of their needs at least 48 hours prior to travel. Go to site. C. Cruise-Only Holidays plus other services arranged by your travel agent or tour operator. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. Key rights under Directive (EU) 2015/2302 shall be available for your review at, https://www.celebritycruises.com/gb/eu-package-notice/key-rights, GUEST HEALTH SAFETY AND CONDUCT POLICY, AND OTHER POLICIES, It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout their stay comply with our Guest Health Safety and Conduct Policy (Guest Conduct Policy). In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. Expand. However, neither we nor the airline will be liable if and to the extent that the destruction loss or damage resulted from the inherent defect, quality or vice of the luggage. Our contact details for our Customer Relations Department Tel: 01932 834127 Email: customerrelationsuk@celebritycruises.com. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out in section 5.5 below failing which we shall deem you to have accepted the change and will invoice you accordingly for such additional costs and indicate the time period to make such additional payment. Information on health is also contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices. Providing your chosen holiday is available and we have received all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. For further information visit the appropriate websites: Celebrity Cruises policies and procedures are constantly evolving. Celebrity Cruises' terms and conditions set out differing rules based on the length of the cruise, fare type, as well as country specific variations, which can be a lot to decipher. I logged onto Celebrity, pulled up my reservation and realized that my final payment due date was July 1,. Standard Fly/Cruise, Build Your Own Package (incorporating flights), Celebrity Cruise & Stay Package Holidays. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure. A contract will exist at this point, even if we are unable to confirm your flight details at that time. Regrettably, no. Please Note: any dispute or claim arising out of a shore excursion must be brought against the local excursion operator, however if such dispute or claim is made against a Royal Caribbean contracting entity, it must be brought in the Courts of England and Wales, in accordance with laws of England and Wales who shall have sole jurisdiction over such dispute or claim. Please check with your airline for details. Subject to availability and paying any applicable difference in price, you can arrive in style by upgrading your flight. We and the airline will not be liable to pay any compensation in the case of delay affecting luggage if we or the airline can prove that the airline took all measures that could reasonably be required to avoid the delay or that it was impossible for the airline or its employees to take such measures. If you have a special request, please give details in writing to your travel agent or us (if booking directly) at the time of booking. And also be prepared for what is likely to be a long hold time on the phone - 45-60minutes+ is typical these days. The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. Posted December 31, 2018. If airfare payment is due prior to the cruise payment schedule, you will be advised at the time of booking. Celebrity Xpedition Class bookings may also operate different deposit and cancellation policies, full details will be provided at the time of booking for both onboard bookings and Celebrity Xpedition Class bookings. These details will include, where applicable, the names and addresses of party members, credit/debit card or other payment details and special requirements; such as those relating to any disability or medical condition, which may affect the chosen holiday arrangements, dietary restrictions and religious beliefs which you may disclose too us. Once your airline tickets have been issued, you must travel as per the itinerary in sequence as originally booked. For ships originating in Europe, Asia, Australia and South America the minimum drinking age limit is eighteen (18). So, I'm checking out the board yesterday and stumble across a thread about room upgrades. If we consider that, because of your special needs, your booked holiday is unsuitable, we will make contact with you as soon as possible after you have provided information to us about your needs to explain our reasons and assess any possible alternatives. Any flight sector not utilised will invalidate the ticket and the rest of the itinerary will automatically be cancelled. Please email specialistservicesuk@celebritycruises.com. Where there is a flight element to your booking this will be protected by virtue of our ATOL protection (see above). A significant change is a change to your confirmed holiday, which we can reasonably expect will have a significant effect on it. Each country-specific page has information on vaccine recommendations, any current health risks or outbreaks, and factsheets with information on staying healthy abroad. Guidance is also available from NHS (Scotland) on the FitForTravel website. 8.Title: Visio-BES Org Chart March 2022 DRAFT.vsd Author: GForman1 Created Date: 3/28/2022 4:37:11 PMThe VI Guidance establishes a step-wise evaluation procedure to be used in conjunction with other DTSC guidance. Should you wish to book this option, then please contact your travel agent or if booked directly with us please contact your Personal Cruise Specialist on 0344 493 2043 (calls cost 7p per minute plus your phone networks access charge) who will be happy to help you. If you have a specific requirement, stateroom location, or are travelling with family or friends (especially children) you want to be near, then we suggest you do not book a GTY. 5.10 What about circumstances which are outside of your control? In any event the actual flight times will be those shown on youre e-documents, which will be emailed to you approximately four weeks before departure. . However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these Booking Conditions to consumers who have a contract with us. If you discover the loss, delay or damage when onboard, you must immediately report it to the Guest Relations Desk. Please note: It may not be possible to confirm your flight details at this point. Please request your preferred seating and table size at the time of booking. Please note that there may be a visa requirement for your cruise, particularly if you are visiting countries in the U.S, Asia, the Middle East, China, India, and Australia. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. Yes. Please ask your travel agent for further information. There are always restrictions on the amount, size and weight of the luggage you may take on any flight, in particular where we are using non-scheduled services.
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