I also called the insurance company and was told that to get a refund we had to notify them two weeks before the trip start date. For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. 12 reviews. What? Like most cruise lines, Viking canceled all of its sailings during the pandemic. We could not wash, shower, not wash our hands and NOT able to flush toilets! We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. The cruise line said it was evaluating 2022 itineraries that visit Russia with the view to modifying them where necessary. Their luggage has been moved over automatically so by the time they arrive on the ship they have their luggage, and then they sail on the other ship back to the destination.. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Key West was on the itinerary but Viking told us 5 months before they would not be docking. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. All other passages from ******* for the same Antarctica cruise with Viking Octantis got their boarding passes with no problem. This will surely increase the credibility of your complaint. We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Learn more. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. You dont cruise in Egypt in June/July because its too hot. I believe this policy and practice is clearly unfair and rather reckless. Its not an American company so they feel like they can treat Americans any way they want. by Steve CaseLast updated September 6, 2022. This is our third time to book a trip, and in 2023, the medical requirement is still in place. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. We may receive compensation when you click on links to those products. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. This matter has not been properly escalated to the legal department.Our time is running off to recover our money and we can not travel due the vaccines requirements and the only absurd respond that we get is to transfer our vouchers.We are extremely disappointed of Viking Cruises after we decided to support the company. The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. Just got order from Doctor to cancel due to sudden onset of autoimmune kidney disease. If the level is too low, the vessel may run aground or need an alternative docking arrangement. How the Coronavirus Might Impact My Upcoming Viking River Cruise, Update: My Viking River Cruise And Their Coronavirus Response, Reivew: Nile River Cruise on the Grand Princess Amwaj. Weve been cruising since March with no issues until August, said Schreiner. The other typical plan is to put the passengers on buses to get around the affected areas. I won't be booking any future cruise with them. Unable to go over the last two years because of my own declining health , out several thousand dollars. Yazmin Hope and Libby Gallagher Many passengers were still on board at this time and were unable to flush toilets or wash their hands. Guests and travel advisors with affected departures have been notified. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. Another factor that should be considered is trip insurance. #6339759. Viking collects 3 fares for a 2 person room. ************************************* Cruises that was set to sail in April 2020. River boats are unique because they can float in just five to six feet of water. The draft is the amount of vessel that is below the water line. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Viking, please give an explanation. Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. If ships have to lighten their loads to cross shallow water, fewer goods can be transported at once. This is an awful company to deal with. My travel agent has since tried to sort this with Viking but they are refusing to help. River flows are never static and are subject to fluctuations that are unpredictable. How could we?? Expected weather conditions during the cruise. We'll run a soft credit check to find special offers, but it wont affect your credit score. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. When I called to cancel they said we did not purchase the insurance. I could sail on another cruise line for a lot less money. Jan 26, 2023 01:33pm. In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. Posted September 18, 2021. An apology is not good enough. Water levels are unpredictable and can vary day by day, depending on what the weather brings. Disappointed with Viking Cruises cancellation policy. **** said he would monitor the schedule and will alert us the very day it comes out. Information provided by various external sources. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. ******************************************************************************************************************************** We were looking for the same cruise we originally booked but for 2024. Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. 2022. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. Steve is a life-long avgeek and a points and miles player. AMA Waterways | Travel Requirements & Safety Protocols. These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This may involve the cruise line putting you up in one or more hotels and paying for restaurant meals. coach. It's also a classic cruise itinerary. We had not received any response from Viking about 10 days. It is getting harder and harder to book excursions on Viking cruises, so I would advise anyone planning a cruise with them to think twice, if excursions are important to them. The Viking Ocean Cruises 2022 Grand Polynesia Voyage has come to a triumphant completion in Los Angeles. Applies primarily to to bookings with the following content. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. If water levels fall, riverboats can have trouble sailing all the way to Budapest. We booked a Viking cruise from Venice to Athens in late 2020 for September 2021. Unlike ocean cruising, river cruising has a lot of fluctuations in water levels. This complaint was posted by a verified customer. There are critical points, like the one on the Rhine River, right in the Rhine Gorge, Schreiner explained. Ocean cruise ships usually have at least 25 feet or more or more of draft which would preclude them from river cruising. We use dedicated people and clever technology to safeguard our platform. Most all other cruise lines have dropped this mandate. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Obviously, we cannot go on the trip. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. The confirmation email said cancellation for any reason loss of deposit. In this case, you will receive a full refund of your cruise fare. We would much rather be able to post how considerate Viking has been (as well as how much we enjoyed the cruise!) - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. This was really I thought that Viking was reputable, so I put too much faith in them. Its infuriating and disrespectful. At the time we did we also asked that trip insurance be added. As a result, river levels are falling to critical levels. Any comments Viking? Looks like our September cruise to the Fjords is in the process of being cancelled! We will be again canceling our trip. Viking is bringing back river cruises to Europe in July. What? They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. I purchased two of each of the following through ACH: International Association of Better Business Bureaus. Bookings with more than 30 persons Conference bookings made by Customers Service and Sales Department Bookings paid by invoice by companies Companies with annual agreements Bookings with more than 5 hotel rooms The specific conditions that apply to your booking can be found in your . I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. Scenic. One of the most popular rivers, the Rhine has river levels falling fast. Why didn't Viking pay to dock? They said they did not think we could get a refund as our money had been converted to a voucher and vouchers were not refundable with our insurance. Royal Caribbean International | Travel Requirements & Safety Protocols. The drought category in England has reached the most severe designation of severe drought. By Alyssa Lukpat and Ceylan Yeginsu. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. That' our policy,. Why? It is a basic human right to be able to have access to flushing toilets and handwasting facilities. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. Four excursions that I wanted are already sold out. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. The current welcome offer on this card is quite lucrative. I was sailing aboard the Avalon Vista two months ago on a cruise from Amsterdam to Basel, Switzerland along the Rhine River. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. . I checked with many countries and all their restrictions have been dropped. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We want our money back since we will never met the requirements to sail and we never agree to those requirements, Our booking number is XXXXXXX and is associated with ********************* ********. Jim. On July 10th, 2022 my husband called Viking to inquire when the schedule becomes available. For information about your specific voyage, please log onto MyVikingJourney.com. When we arrived ************* to get our boarding pass, we were told that viking booked our tickets but did not pay for the tickets. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. For an explanation of our Advertising Policy, visit. Verification can help ensure real people write reviews about real companies. 23. The first example of river distress is the Po River in Northern Italy. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. Virgin Voyages. Cailey Rizzo. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Tauck says it deals with compensation on a case-by-case basis. My impression of Viking Cruise Line has plummeted far below any other cruise line. This guarantee is combinable with all other Viking offers available. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. Feb 1, 2023. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Viking Ocean and River is currently operating all upcoming scheduled itineraries. In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. Plus, your own feed of TPG content. It is the standard architecture that gives the river boat some leeway with rising and falling river levels. This was told to me by two separate employees. We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Viking has responded to his passing by cancelling the nearly $9,000 I paid for my husbands share of the trip. After 5 Viking Desired outcome: Later after giving our deposit (another $8,000) we found out that ******** become a requirement to sail.My husband and I, both for health reasons can not get the vaccines and Viking to this time has been holding our money ($11,367.50) for 3 years (going to the 4th) even when we have requested several times and even hired an attorney to get our money back.When we booked the 2nd cruise, no one told us that we will loose our chance to get a refund. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. . Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. Other ships were docked at the pier. The problem with river cruises is that they are affected by both high and low water levels. Each time I received a pro forma answer saying "it is company policy that future cruise credits have no cash value and cannot be refunded or exchanged once booked." The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words.
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