No, for the first release, the app will only be an iPhone app. Tickets purchased to General Admission events cannot be refunded should they be lost. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. My address has changed. Is there anything special I need to do when I get to the venue to scan my mobile? No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. How do I check the balance of my Gift Voucher? How do I save my credit or debit card details? https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? The email account that the message has been sent to is full. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. Invitee A starts purchasing two seats from hold. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. Please see our tutorials on how to reserve seats in the AFL Reserve here. What if a show is cancelled or postponed? As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. How does Ticketek remember my preferences when I return? Visit the Ticketek Groups page for more information. General Admission (GA) is an unreserved section/event where seating is not reserved for you. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. You can access specific privacy information for Friend Spotter . Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? The app also uses your location to alert you of events currently being held at specific venues. Going to an event with a social club, company, school, family or friends? Can I still access the full site on my phone if I need to? Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. Invitee B purchases the two seats they were assigned at step (b). Concession and junior barcodes will show up as such. This is just another way of conveniently storing and viewing your mobile tickets. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. The website only allows one invitee from a group to purchase at a time. Please comply with any stated ticket limit for this event. On arrival, simply present your mobile ticket for scanning to gain entry as usual. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. How long are my friends seats placed on hold? 3- 12 - Junior Ticket. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. How do I find my tickets once they are in Passbook? The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. Restricted view refers to seats that have restricted viewing of the stage or event. I would still like my tickets mailed to me at my overseas address, is this possible? Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Where do I select Mobile Ticket delivery? You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. How can I receive my Ticketek Gift Voucher? If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. No. Full Ticketek Refundable terms and conditions of sale can be viewed here. Can held seats be purchased through any other channels? We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. The obstruction varies in different venues. An administration fee of $10 will be charged. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. My Ticketek Gift Voucher has no Voucher ID? There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. These tickets will be cancelled and reissued in the name of the new ticket owner. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. How can I find AFL Membership on a match day? When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. Why can my friends (invitees) only purchase the held tickets one at a time? You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Choose the best delivery option that suits you. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. You will get an error message if you enter the Voucher ID incorrectly. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. You are required to present your credit/debit card and photo I.D. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. Can I sell tickets using online auction sites like eBay? https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html I've sent an invitation but some or all of my friends did not receive their emails. We do not send tickets to PO Boxes or business addresses. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). Do I need to add to Passbook to gain entry into the venue? The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. Will the event be reserved seating or general admission. When can I request a refund if I have purchased Refundable tickets? Placing seats on hold and redeeming them is limited to online transactions only. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. Yes, if you don't log in you will see a selection of national events. The original expiry date still applies to any balance remaining on your voucher. How do I redeem my Ticketek Gift Voucher? stream Yes - there should be no issue using a phone that has a clear screen protector. You can log in with your email address and password to access member only content. General Terms and Conditions We liaise closely with event organisers on matters related to ticket scalping. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. 3 0 obj Some pages may contain a virtual tour and a seating map for that venue. Please note that there will be large wait times on the phone when dining tickets go on sale. These tickets are released when not required by the promoter and generally given to us to sell to the public. When you book online you cannot choose the location of your seat. No, we cannot refund the additional charge for the Refundable tickets. Systems are in place at every venue to ensure that each ticket barcode can only be used once. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. 4 0 obj What is my online AFL Membership account? Requesting a password reset during the on-sale will use your time limit. 1 0 obj Please wait a few seconds for it to load. What can I redeem my Ticketek Gift Voucher for? You might find the following websites helpful if you want more information about ticket scalping: Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. Gift Vouchers can be purchased for specific events when available. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. chevron_left. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. . You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. Ticketek will use reasonable efforts to notify you of such action. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). Tap the trash can at the top right of the event pass to shred the event pass. Group Bookings are available for selected events and are subject to availability. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. Are Refundable tickets available through Ticketek Marketplace? Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. 13+ - Adult Ticket. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. No, Ticketek Gift Vouchers are not reloadable. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). All rights reserved. <> Select an event category type from the Genre drop-down menu and click 'GO'. If your session time expires, you will receive a notification and will be required to access the site again. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am We'll now show you the tickets which have been allocated to you based on your selections. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Limitations on number of tickets purchased. All refunds for cancelled or rescheduled events are managed by Ticketek directly. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Change My Location Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. 2 0 obj I am traveling the country and have a New Zealand address but my billing address is overseas. Can I delete the details of my saved credit or debit card? You will need to provide some form of ID so that staff can access your Ticketek account details. I ordered a lanyard with my ticket purchase, when will this arrive? You may also wish to consider taking out a relevant insurance policy to . Please refer to Ticketek's. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. If I received an invite, does Ticketek store my contact details? For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Change My Location One fan said 'thousands' of people were left queuing outside the venue desperately trying to . On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. Have more questions about Ticketek Gift Vouchers? Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Methods of collection and/or delivery will be available when choosing your collection/delivery details. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? An Ed Sheeran fan shared a screenshot of their Ticketek message. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? Juniors aged 7-14 years are entitled to purchase a junior ticket. Promoters sometimes request that a number of tickets be held for promotional purposes. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. If there is no connectivity at the venue, can Passbook tickets still be accessed? We sell tickets on a "next best available" seating system. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. Your barcode will be on the first page that opens (the homepage). Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Refunds, Payments and Exchanges. What does Ticketek do to prevent scalping? The Ticketek app was also reportedly glitching, stopping people from . You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. Ticketek Online Terms of Use and Privacy Policy. The term including when used in these Terms and Conditions is not a term of limitation. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. They must present the relevant concession documentation at point of purchase and upon entry to the ground. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. Why is there a time limit when I buy tickets? Your barcode number can also be found via your online account here. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Discover New Events. Invitee A changes their mind and does not proceed with their purchase. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once What if I need accessible seating? If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Make sure the backlight on your phone is set nice and bright. The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? The Payment Form will display detailed information on your ticket purchase. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? An invitee purchasing seats can select up to the maximum seats currently remaining for the group. When tickets are no longer available the event will be displayed as Allocation Exhausted.". There was a spelling mistake in the email address entered. Please try again, or try reducing the number of tickets you have selected. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. Am I able to 'top up' my Ticketek Voucher with more credit? The MCG does apply an additional transaction fee. to collect tickets. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information.
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