Asos Australia has a consumer rating of 2.5 stars from 2 reviews indicating that most customers are generally dissatisfied with their purchases. 1) They can never say "yes" to you. ASOS.com is one of the UK's largest online-only fashion and beauty stores. I just want a returns slip and it’s taken nearly a month to organise. I can not understand why this has gone on so long and i am considering making a new ASOS account and taking the loss of my current premier membership which is still ongoing on the account i cannot log into and paying for a new one on a new account. This makes them one of the UK’s largest independent online and fashion beauty retailer. I live in Toronto, Canada. All rights reserved. This is frustrating. They make no effort to try to look into or resolve your issue. For example, an ASOS shoes review noted that it took almost a month to receive their item. Quick easy returns and refunds..love it!! That was misleading, ASOS. 4) I email ASOS to ask for a replacement and they reply 'we don't do replacements for security reasons'. Discover the latest fashion trends with ASOS. I have been trying to resolve a simple problem logging onto my account for weeks. | Read 81-100 Reviews out of 464 Not impressed at all and will give asos a hard swerve from now on, dealing with them is like talking to a brick wall and is just not worth the aggro. i had promo code questions which were answered in a very timely manner :). Shop the new collection of clothing, footwear, accessories, beauty products and more. It was an amazing experience! Not cool. Stephanie was so helpful and kind. Excellent, fantastic service and so glad they have stopped using myhermes now!! Why offer next day delivery if you can’t meet that expectation. | Read 41-60 Reviews out of 54,199 3) I print off return slip, drive and drop over to AusPost register post them back to ASOS. The only thing I can do is keep ringing and emailing them and explaining the whole thing from the beginning again as updating customer accounts with queries and relevant information is too much hard work for them. I wish 0 stars was an option! Both Roy and Annaliza were helpful and understanding, helped with my situation perfectly! They sell their own products as well as many other brands and other's products too. | Read 25,361-25,380 Reviews out of 59,648 I believe however that it is appalling that i have to do this. Shop regularly on Asos. That was misleading, ASOS. Very disappointed. Read 1 more review about ASOS Only the latest review will count in the company's TrustScore Kate 1 review. 755 ASOS reviews. Helpful and efficient service, prompt reply and response. It has been 6 weeks since my order and they are asking me to wait another 4-6 weeks to claim my refund. Helpful and efficient service, prompt reply and response. Have bought Asos premium and haven’t had any issues with delivery. The worst customer support ever! Why don't other companies who make much less money have this problem? Thank you! © 2021 Trustpilot A/S. Asos is nothing unfamiliar to anyone that shops online. 60,124 people have already reviewed ASOS. I just want a returns slip and it’s taken nearly a month to organise. When I track it, the package has been sitting in GA for 6 days with no changes or updates. They simply copy and paste generic info about their policies into the chat. Extremely unhelpful and futile. ASOS (Footwear): 2.3 out of 5 stars from 1,106 genuine reviews on Australia's largest opinion site ProductReview.com.au. I bought CAD $92 worth items (in Jan 2021) and when I went to pick up my order from the local post office, they changed me CAD $30. ASOS customer service was not able to help me. However 5 stars not given as I am now waiting to hear back from them regarding a query and action so resolution is not fully complete. Review Australia fabulous vintage inspired dresses and fashion. Why don't other companies who make much less money have this problem? We're business as usual. A free inside look at company reviews and salaries posted anonymously by employees. I love buying from asos but on the few occasions where I've had to contact customer services for issues such as my parcel not being delivered, refund not being issued, or my current issue of trying to get a refund for a faulty necklace I returned, the service is extremely painful and unhelpful. Frustrated Delivery Date Mistakes Honestly, I wish I could give 0 stars and I don't even think this review should get 1. by Aus customer on Asos Australia Its been 25 business days since sending my returns which i sent march 13th. Since the switch to using Hermes it’s been a shambles. In fact, many ASOS reviews complained that the shipping should have taken less than a week. 751 ASOS reviews. Answer the email immediately and really solving problem. Carl was very speedy and resolved my problem, very apologetic and helpful! My issue today has still not been resolved and the person I spoke to offered no help whatsoever. US. Although they started out as a website selling things 'as seen on screen' they have re-branded and focused on fashion. Asos Australia ranks 127th among General Apparel sites. I ordered an item and received the wrong item ASOS representative Miss Ivy assisted me in professional and polite way. I speak to someone on the phone who understands the issue and passes it on to a specialist team then the specialist team just send a generic response that ignores my issue i am having with my account. A free inside look at company reviews and salaries posted anonymously by employees. ASOS has been accused of 'ripping off' an independent jewellery brand's design after it was rejected from the retailer's Marketplace site. Shop dresses, skirts, tops and occasionwear online or in store. Any items which were sent faulty were dealt with swiftly. I love buying from asos but on the few occasions where I've had to contact customer services for issues such as my parcel not being delivered, refund not being issued, or my current issue of trying to get a refund for a faulty necklace I returned, the service is extremely painful and unhelpful. It owns websites targeting the Australia, UK, USA, Germany, Italy, Spain, Russia, France and China. This is frustrating. My first stop, always, when shopping for clothes, shoes, accessories. Since the switch to using Hermes it’s been a shambles. 1) They can never say "yes" to you. Shop our collection of clothes, accessories, beauty & more It's a pity I love their products, but their customer service is BEYOND ATTROCIOUS! It's a pity I love their products, but their customer service is BEYOND ATTROCIOUS! Quick easy returns and refunds..love it!! I usually just stick to the ASOS brand basics like t-shirts and zippies - once you know your size, you're set for repeat purchase. They say on their website that the "Estimated arrival date" at checkout will be correct - FALSE. 722 ASOS reviews. And this date keeps changing every time I reach out to them. Excellent, fantastic service and so glad they have stopped using myhermes now!! Not impressed at all and will give asos a hard swerve from now on, dealing with them is like talking to a brick wall and is just not worth the aggro. Useful Why is the onus on the customers, some of whom spend hundreds or thousands on asos stock, to chase up and literally try to force the company to bloody fulfil their basic duties towards the customer? All my orders next day..all in recyclable packaging, next day delivery, fantastic customer service!! It sells products of over 8,000 brands along with their in-house brands. ASOS Australia is your one-stop fashion destination where you can shop for clothes, accessories, and beauty products. Terrible. Stephanie was so helpful and kind. Asos has collected 1631 reviews with an average score of 3.08. FI. ASOS customer service was not able to help me. A free inside look at company reviews and salaries posted anonymously by employees. They used to offer FREE international shipping to Singapore, however, there is a minimum order of $40 now to get the free shipping. Great assistance answered my questions immediately. Why is the onus on the customers, some of whom spend hundreds or thousands on asos stock, to chase up and literally try to force the company to bloody fulfil their basic duties towards the customer? My asos order 572190102 was never… My asos order 572190102 was never delivered to me and asos has done nothing to assist in resolving this. Asos is the largest online fashion and clothing website in the UK and probably Europe. Very disappointed. Both Roy and Annaliza were helpful and understanding, helped with my situation perfectly! They sell fashion aimed at 18-34 year olds. | Read 21-40 Reviews out of 60,124 This is a very unfortunate development given the long standing relationship i have with asos. Join the 464 people who’ve already reviewed Asos. And Annaliza were helpful and understanding, helped with my situation perfectly it is one of the UK ’ taken... Can never say `` yes '' to you do '' attitude for customer.2! I ’ ve been having since 8th of January in two minutes!!... S taken nearly a month to organise their in-house brands resolved my,. Makes them one of the UK, USA, Germany, Italy, Spain, Russia France! 18–34 year old men and women, ASOS charges $ 5 and the person i spoke to no... Discover the latest fashion & trends in menswear & womenswear at ASOS selling things 'as seen on screen they! 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