While waiting to have my claim finalised I had asked more than once, if there was a problem, only to be advised that there was not. I was involved in an accident on the 19 may 2018 where i bumbed into someone's car at the back. Claim number : 757727 Client Name : Suzette Booyzen RE: Miway insurance On the 11 July 2016 I was in an accident with a mini bus taxi that drove in to the rear end of my car. In his complaint to the ombudsman, Mr R said MiWay should have conducted a background check when he took out the policy. "This is a reminder of yesterday's managers meeting. One of the common things that can cause your claim to be rejected is non-disclosure. Hearsay has it that, a call has been finalized by Miway Insurance coverage firm managers from a gathering held on the 26 March 2017 that, from the 1 August 2017 Miway will reject 90% of claims made by black individuals, motive being that black persons are straightforward targets. Today I regret it. I lodged a claim with miway insurance which was responded on the 21 may 2018. Since that day I have not being able to rest emotionally including the trauma of the accident itself but i am thankful no one got injured. I couldn't believe that my claim is handle in such professionalism and very quickly manner.The accident make me stressed but you guys make me feel better. The letter is designed to be sent to the insurer, warning them that the matter will soon be referred to the Financial Ombudsman Service. Thank you very much Ayanda and Vungani at Miway. “After having a claim legitimately rejected by MiWay and subsequently by the Ombudsman for Short-term Insurance, he used a MiWay mail to generate a false and defamatory mail containing racist remarks and making false allegations about MiWay’s claims handling policies,” the company said in … In the mail, racist terms are attributed to a claims assessor who works at MiWay's Joburg offices. Some people even do this unintentionally which can end up costing them. Miway Insurance coverage Scandal: 90% claims made by black individuals to be rejected. MiWay rejected Mr R’s claim for fire damage to his house, because, when the policy was underwritten, Mr R did not inform the insurer of his previous losses. This letter can be used in the event that an insurer has unreasonably rejected a claim, or is delaying dealing with a claim.. Thank you my God bless you and keep on with the good work.We need more people like you in the hospitality industry. MiWay rejected Mr R’s claim for fire damage to his house, because, when the policy was underwritten, Mr R did not inform the insurer of his previous losses. MiWay‚ in a statement following the incident last month‚ stated that it had rejected the “policyholder’s insurance claim because conditions were not adhered to. 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