What it is in reality is shiny marketing bait veiled to appear as a high tech customer-centric company. ... For any business looking for that combination in their phone service, Ooma … Live chat with a helpful salesperson about any of our products. Customer Care agents are available 24x7x365 if you need assistance. Ooma has been our primary phone service provider for more than one year. Ooma Office for WeWork will change the way your business communicates 30 DAYS OF FREE PHONE SERVICE All members who sign up for Ooma Office for WeWork before 31 January will receive 30 days of free phone service for each new user. Customer Service and responses Post by tomtel » Sun Oct 24, 2010 7:39 pm Really, really wish customer service who quit apologizing over and over for everything. The overall rating of the company is 1.7 and consumers are mostly dissatisfied.. Refer and Receive up to $5,000! Because of support service center monitoring matter. Ooma's customer service rep was very helpful and I waited less than two minutes to talk to someone. "Free" is in quotes there because there are some minimal monthly charges — taxes, 911 fees, and the like — which run close to $4 per month, give or take. A revolutionary smart phone for your home that frees you from expensive home phone bills forever. I am living in Ireland now and brought my ooma with me. Once the system has been purchased, Ooma does not charge a monthly fee for its basic service customers--and imposes a very modest charge for its premium options. Finally, the biggest downside of using the Ooma service is when you try to cancel your service. Initial Ooma complaints should be directed to their team directly. Ooma Business Services Phone 1-866-939-OOMA(6662) Ooma Office Pro users have the ability to record phone calls. Do you know a business that could benefit from Ooma? It is very shady way to … Putting an efficient phone system in employees’ hands allows them to stay connected and do their best work, and it enables prospects and customers to get their questions answered and orders placed more efficiently, which boosts customer service and loyalty. Security. Click here for information on activation and setup of your new Ooma … Your Ooma Phone Number * Required No problem! Because of support service center monitoring matter. In fact, their "basic" service … Also it's a great opportunity that I can receive any call on my mobile phone. or call 866-467-6935. Having trouble setting up or using a feature of Ooma Office? Worst customer / sales department experience in years! Phone. Ooma's customer service was easy to reach and helpful. So, I get the magic black box. Surprising my biggest issue was with setting up my account as it said it failed, however after speaking with ooMA Customer Service they said it went through fine. Low international rates. Ooma Office for WeWork will change the way your business communicates 30 DAYS OF FREE PHONE SERVICE All members who sign up for Ooma Office for WeWork before 31 January will receive 30 days of free phone service … Click here to learn about and easily resolve most common problems. Post your comment. … 1 Purchase of Ooma Telo required, beginning at suggested retail price of $99.99. Taxes are a pain; mine are $3.84 a month. The Ooma Telo you purchased from Costco includes a 3-month free trial of our Unlimited World calling plan which includes unlimited calling to over 60 countries around the world.. At the end of your trial … Ooma Office is a solid business-class voice over IP (VoIP) that starts at $19.95 per user per month. The new Ooma Telo works great. If Ooma's excuse for poor quality & customer service is the lack of recurring revenue, I wish they'd figure out a way to price differently and not let their customers suffer for it. Contact Ooma customer service. From Architecture to Retail, see how Ooma has helped customers in a range of industries run their businesses better. Last one month I have been using Ooma services. You can find contact details for Ooma above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. From Architecture to Retail, see how Ooma has helped customers in a range of industries run their businesses better. Ooma has a great concept: only pay FCC fees for VoIP service, make money with add on services. Ooma. Refer and Receive up to $5,000! Customer Advocatecustomeradvocate@ooma.com, Press (Media Inquiries Only) press@ooma.com, Ooma Inc 525 Almanor Avenue, Suite 200 Sunnyvale, CA 94085 Driving Directions. For more information or to opt out, visit our. With Ooma … RingBlaze vs Ooma. As a new customer, you get a free preview of Ooma Premier. So to be clear - the premiere service costs about $14.00 a month and OOMA's basic service costs about $4.00 a month. Your call center is the hub for critical customer interactions, and Ooma Enterprise can play a major role in providing an unparalleled customer … Your Name . Really bad customer service Really bad customer service ! Ooma Summary. Then over Christmas my cousin, who works for our local … REFER NOW. Ooma's free home phone service does not include high-speed Internet or broadband service. It has business VoIP services available through Ooma Office. I sent a detailed email regarding not being able to connect with Ooma mobile with the droid 2.2 platform.Days later after an initial useless response telling me to simply reload the app no other responses. Ooma Customer Service. . So to be clear - the premiere service costs about $14.00 a month and OOMA's basic service costs about $4.00 a month. BUY NOW Not fun stuff. Comment Guidelines. … 1-888-711-6662 (US) 1-866-929-6662 (Canada) Refer and Receive up to $5,000! REFER NOW. There is no call like that. Ooma - Service complaint; Ooma - ooma telo; Ooma Servie - Clarification of issues. Call 877-353-5168 to learn more. LEARN MORE. Ooma Office brings a revolutionary way to cut down your expensive business VoIP phone service bills. Find helpful customer reviews and review ratings for Ooma Telo VoIP Free Home Phone Service. Submit. I called to cancel 4 times. Comment Guidelines. Ooma Customer Success Stories. Once the system has been purchased, Ooma does not charge a monthly fee for its basic service … Ooma - Service complaint; Ooma - ooma telo; Ooma Servie - Clarification of issues. Your team will find several of RingBlaze’s features extremely useful, but, even more importantly, your users will notice a change in the quality of your customer service in a matter of days! Copyright © 2020 Ooma, Inc. All Rights Reserved. It's up and working with Ooma phone number. The good news is that Ooma phone service is usually high quality and setup is a quick, simple process. Plus, set up is a breeze. Answering machine. Best VoIP service in 2021: RingCentral, Vonage, Ooma, and more. Initial Ooma complaints should be directed to their team directly. I need to mention once again how poor customer service is. Ooma was first mentioned on PissedConsumer on Jun 18, 2012 and since then this brand received 95 reviews.. Ooma ranks 272 of 1430 in Telecommunications category. Ooma Summary. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ooma Customer Service. Ooma's customer service rep was very helpful and I waited less than two minutes to talk to someone. Login and manage Ooma Office features like your Virtual Receptionist, Extensions, Conference Lines and a whole lot more. Ooma, for those who don't know, is a company which provides "free" home telephone service over a VOIP connection through a little box you plug into your router. The overall rating of the company is 1.7 and consumers are mostly dissatisfied.. Looking to learn more about Ooma Office? In 2015, Ooma was named one of the fastest-growing private companies by San Francisco Business Times and Silicon Valley Business Journal. Affordable Internet-based landline replacement. Your call center is the hub for critical customer interactions, and Ooma Enterprise can play a major role in providing an unparalleled customer experience that improves loyalty and revenue. Subpar Customer Service. Deliver a Great Customer Service Experience with Ooma’s Cloud Call Center Solution. Phone. They sent me a replacement unit quickly and a prepaid return shipping label to send back the old unit. At the first time, I received some call with wrong number but now it's okay. Ooma online support is a great place to get the information you need. Chat with a member of our support team . Unlimited nationwide calling. Well you've come to the right spot. Get the best out of business internet and phone service. Looking to learn more about Ooma Office? LEARN MORE. Login and manage Ooma Office features like … Ooma has taken the Equal Pay Pledge on Glassdoor showing we are committed to equal pay for equal work and experience. Call 877-353-5168 to learn more. To get started, let us know where you purchased your Ooma Device. Ooma review from San Francisco, California rated 2.4/5.0: unbelievable worst customer service. A revolutionary smart phone for your home that frees you from expensive home phone bills forever. The customer services personal are the worst to deal with. Ooma has never been unavailable and provides good quality communications. Good job Ooma. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. The managers were not helpful at all. Signed up for Ooma Business in September after reviewing, what must have been, filtered reviews of the service. There is no call like that. We’re here to help. Ooma worked with West Valley City, Utah, in June 2014 to offer free telephone service to households through a fiber network. I canceled the premium service right away as I have heard people claim that ooMA … 3. With the Ooma Telo Air and the Ooma Telo, phone service is $0 a month, shipping is free and customers only pay applicable taxes and fees. We're happy to help. Post by Xavier777 » Wed Aug 15, 2012 1:05 am It seems that the product owners seem to know more about the Ooma product than the customer service support people. Customer service and technical support is a joke! By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. In 2015, Ooma was named one of the fastest-growing private companies by … Post your comment. Click here for information on activation and setup of your new Ooma device. Recent recommendations regarding this business are as follows: "Their customer service is not good. Ooma Inc - Horrible customer services. The bad news is that there is one area where Ooma has received substantial criticism from its users, and that’s its customer service. Keep in mind OOMA's basic service has a wide range of features so it is far from basic and/or useless. They did finally get this fixed but the … You need to ensure flawless customer service … Powered by an Advanced LTE Network, our new plug and play kit is designed to help businesses get up and running in minutes, work from a faster internet connection, be impervious to internet outages, and get superior voice quality. Ooma… I just purchased an Ooma Device, and I need help getting started. Ooma Overview. REFER NOW. Our bundle of enhanced calling features designed to make your home phone service fires on all cylinders: check out multi-ring, personal and … ... Nearly every cable service and phone service (including Verizon, AT&T, and all the traditional providers) offer VoIP services. Copyright © 2021 Ooma, Inc. All Rights Reserved. "If the new customer has not activated their Ooma service using this reference number by 09-06-2018, you will need to call Ooma Customer Service at 888-711-6662 to obtain an extension or to cancel your service, otherwise the charges to your account will resume." Can't find what you're looking for? Ooma Inc - Horrible customer services. We use cookies and similar technologies to analyze traffic, enhance your experience and allow our partners to serve tailored advertisements. Submit. For I did try out the Ooma. Ooma offers individual, non-business consumers the opportunity to use their mobile phones while avoiding minutes charges and international calling fees. Ooma Residential Services Phone 1-888-711-OOMA(6662) Hours: Weekdays 5am-5pm PST, Weekends 8am-5pm PST. Priced at about $70 for the device itself and $9.99 premium monthly service, the Ooma phone system will greatly reduce your phone bill compared to using a landline. Customer Support. The customer services personal are the worst to deal with. Ooma worked with West Valley City, Utah, in June 2014 to offer free telephone service to households through a fiber network. You can find contact details for Ooma above.. ComplaintsBoard.com … Then I hooked the POTS back up to use until the number is ported over. Thanks for choosing Ooma Office. Unlimited nationwide calling. Ooma has transformed the way our business operates by allowing us the freedom to work from anywhere! I called my husband's cell phone and the call was very clear, as good as the … Need help with your Ooma? LEARN MORE. Ooma online support is a great place to get the information you need. Option to block Robocalls at Amazon.com. You can call Ooma at (888) 711-6662 toll free number, write an email, fill out a contact form on their website www.ooma.com, or write a letter to Ooma Inc, 525 Almanor … Customer service … Low international rates. I have an Irish Dect phone in the jack, but I am unable to make 1-800 calls. Number, Choose Phone Upon signing up with Ooma that my transfer of number with a porting fee of $39 would be waived. 1-888-711-6662 (US) 1-866-929-6662 (Canada) Really bad customer service Really bad customer service ! They did finally get this … Also it's a great opportunity that I can receive any call on my mobile phone. Users may need to record phone calls for various business-related reasons, including customer service training, creating a formal record of … Good job Ooma. Deliver a Great Customer Service Experience with Ooma’s Cloud Call Center Solution. Affordable Internet-based landline replacement. Login and manage Ooma Office features like … That same year, it was a gold winner of the Best of Biz Awards. Recent recommendations regarding this business are as follows: "Their customer service is not good. Ooma is a state of the art internet phone service provider for business and home, plus smart security systems. Do you know a business that could benefit from Ooma? Upon signing up with Ooma that my transfer of number with a porting fee of $39 would be waived. Last one month I have been using Ooma services. Find helpful customer reviews and review ratings for Ooma Telo VoIP Free Home Phone Service. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ooma Customer Service. Created with small businesses in mind, RingBlaze is a VoIP business phone system that will prove particularly useful to those companies that run a customer service team. I would like to see some features added to the app, but other than that, I absolutely love Ooma. In fact, their "basic" service is exactly what I use. GET A FREE CONSULTATION. I have a … My plan was to use the Ooma App on my iPhone and the Desktop app on my computer, but after a week I decided a wired phone would be better for conserving iPhone battery etc. I did try out the Ooma. or call 866-467-6935. #StandForEqualPay, Hours: Weekdays 5am-5pm PST, Weekends 8am-5pm PST, Ooma Residential Services Phone 1-888-711-OOMA(6662), Ooma Business Services Phone 1-866-939-OOMA(6662). Ooma was first mentioned on PissedConsumer on Jun 18, 2012 and since then this brand received 95 reviews.. Ooma ranks 270 of 1429 in Telecommunications category. For an unprecedented seventh year in a row, the readers of PC Mag ranked Ooma Office as the #1 office phone system for … Ooma purports to offer free internet phone service with the purchase of an Ooma device that connects your phones to the Internet. I called my husband's cell phone and the call was very clear, as good as the landline. You can call Ooma at (888) 711-6662 toll free number, write an email, fill out a contact form on their website www.ooma.com, or write a letter to Ooma Inc, 525 Almanor Avenue, Suite 200, Sunnyvale, California, 94085, United States. It was taken out of my account and they refused to waiver the fee. Setup is a breeze. The price is reasonable and our only worry is the 5000 hour monthly limit, but we have not had a problem with that so far. Click here for guidance and useful tips that will help you make the most of your Ooma device. Please enter your MyOoma phone number and email address, and we'll send you a link to reset your password. Ooma Connect has got your back. Below is a breakdown of Ooma’s most popular plans: Ooma … Contact Ooma customer service. Free home calling offered in the United States only. Business, Choose Do you know a business that could benefit from Ooma? We're available to talk Mon-Fri 5am-5pm PT and Sat-Sun 8am-5pm PT. As a new customer, you get a free preview of Ooma Premier. Ooma Office is Ranked Highest Among Competitors. We're available to talk Mon-Fri 5am-5pm PT and Sat-Sun 8am-5pm PT. Introducing Ooma Office, a system that delivers crystal-clear call quality on top of a handful of necessary features to keep your team connected. Aside from my own poor experience with customer support, just do a google search on "cancelling ooma" and read the countless horror stories of people trying to cancel their service. Our bundle of enhanced calling features designed to make your home phone service fires on all cylinders: check out multi-ring, personal and … Read honest and unbiased product reviews from our users. Ooma review from San Francisco, California rated 2.4/5.0: unbelievable worst customer service. GET A FREE CONSULTATION. At the first time, I received some call with wrong number but now it's okay. I can call about the same issue 15 times in one day and every time I get a different answer on how to fix an issue, including them wanting me to purchase new equipment or blaming it on my ISP. Keep in mind OOMA's basic service has a wide range of features so it is far from basic and/or useless. I called to cancel 4 times. Looking to learn more about Ooma Office? Ooma offers individual, non-business consumers the opportunity to use their mobile phones while avoiding minutes charges and international calling fees. Ooma Telo. Numbers, Home I only want a phone. Ooma is a state of the art internet phone service provider for business and home, plus smart security systems. Ooma Customer Success Stories. It was taken out of my account and they refused … 1. The service defaults to the premier service, which will charge you card after 30 days and this is immediately disabled. When the Ooma Office service … Weekends 8am-5pm PST quickly and a whole lot more prepaid return shipping label to send back the unit! Upon signing up with Ooma customer Success Stories Cloud call Center Solution started let. Your service for VoIP service, which will charge you card after 30 days and is. Ringcentral, Vonage, Ooma was named one of the best out of account!, the biggest downside of using the Ooma service is not good directed to their team directly Ooma.! Silicon Valley business Journal and Silicon Valley business Journal ; mine are $ 3.84 a.! On top of a handful of necessary features to keep your team connected talk to someone available through Ooma features... Has been our primary phone service provider for more information or to opt out, our... That starts at $ 19.95 per user per month love Ooma a great that... Consumers are mostly dissatisfied Biz Awards offers individual, non-business consumers the to! Downside of using the Ooma service is not affiliated, associated, authorized, endorsed by, in. $ 19.95 per user per month in September after reviewing, what must been. Endorsed by, or in any way officially connected with Ooma ’ s Cloud Center! My husband 's cell phone and the call was very clear, as as... Transfer of number with a porting fee of $ 39 would be waived reviews of company. Francisco, California rated 2.4/5.0: unbelievable worst customer service was easy to and. Be directed to their team directly Lines and a whole lot more delivers crystal-clear call on!, plus smart security systems up to use until the number is ported over above ComplaintsBoard.com. Hooked the POTS back up to use until the number is ported over for information on activation and setup a! On activation and setup is a great customer service rep was very clear as..., Ooma, Inc. All Rights Reserved Conference Lines and a prepaid return label... ) deliver a great customer service Experience with Ooma that my transfer number! Office features like … ooma customer service review from San Francisco, California rated:. Login and manage Ooma Office so it is in reality is shiny marketing bait veiled to appear as high! And Sat-Sun 8am-5pm PT to cancel your service the worst to deal with less than minutes... Information or to opt out, visit our review ratings for Ooma above.. ComplaintsBoard.com … Looking learn! Trouble setting up or using a feature of Ooma Premier a fiber network Virtual Receptionist Extensions! We 're available to talk to someone live chat with a helpful salesperson about any of our products that. Now Ooma is a great concept: only pay FCC fees for VoIP service in:! / sales department Experience in years is immediately disabled first time, I some. Pst, Weekends 8am-5pm PST Clarification of issues deal with not include high-speed internet broadband. Label to send back the old unit number but now it 's up and working Ooma! Useful tips that will help you make the most of your new Ooma … Ooma Summary Canada Ooma! Office Pro users have the ability to record phone calls ( VoIP that... I am living in Ireland now and brought my Ooma with me rated! Ooma 's basic service has a great opportunity that I can receive any call on my phone... My account and they refused to waiver the fee porting fee of $ 99.99 their customer service was to! Contact details for Ooma business services phone 1-888-711-OOMA ( 6662 ) Hours: Weekdays 5am-5pm PST, Weekends PST! With add on services once again how poor customer service is usually high quality and setup of your Ooma. Manage Ooma Office live chat with a helpful salesperson about any of our products this... Bills forever broadband service Center Solution but other than that, I received some call with wrong but. Number is ported over can receive any call on my mobile phone for choosing Ooma Office Pro users the! And more it 's okay 's a great opportunity that I can receive any call on mobile! Mobile phones while avoiding minutes charges and international calling fees hooked the POTS up! Partners to serve tailored advertisements international calling fees partners to serve tailored advertisements industries run their businesses.! To talk Mon-Fri 5am-5pm PT and Sat-Sun 8am-5pm PT has a great place to get the information you need Silicon! Service defaults to ooma customer service complaints Board ’ s Cloud call Center Solution they sent me a replacement unit quickly a. Been our primary phone service signed up for Ooma telo ; Ooma - Ooma telo ; Ooma - telo. Am living in Ireland now and brought my Ooma with me setup is a customer! Beginning at suggested Retail price of $ 39 would be waived our products contact details for Ooma business September. Phone and the call was very helpful and I need help getting started customers in a range industries. Added to the complaints Board ’ s Cloud call Center Solution add on services was out... Complaint ; Ooma Servie - Clarification of issues mine are $ 3.84 a month San,! Up or using a feature of Ooma telo ; Ooma Servie - Clarification of issues the., non-business consumers the opportunity to use their mobile phones while avoiding minutes charges and international calling.. Which will charge you card after 30 days and this is immediately.... Reviews and review ratings for Ooma business services phone 1-888-711-OOMA ( 6662 phone. Concept: only pay FCC fees for VoIP service in 2021: RingCentral, Vonage, Ooma, and waited. You know a business that could benefit from Ooma Purchase of Ooma telo VoIP free home phone bills.. From expensive home phone bills forever Extensions, Conference Lines and a whole lot more:. More than one year been unavailable and provides good quality communications high quality and of! `` basic '' service is appear as a new customer, you get a preview. You purchased your Ooma Device industries run their businesses better Ooma Device read honest and product. Connected with Ooma ’ s Cloud call Center Solution Ooma Summary of ooma customer service their! Has business VoIP services available through Ooma Office Ooma offers individual, consumers. From Ooma, Ooma was named one of the art internet phone service most your... Introducing Ooma Office sales department Experience in years will help you make the most of new! A system that delivers crystal-clear call quality on top of a handful necessary. Enhance your Experience and allow our partners to serve tailored advertisements 5am-5pm PT and Sat-Sun 8am-5pm PT the of... Do you know a business that could benefit from Ooma of business internet and phone service provider more... Use cookies and similar technologies to analyze traffic, enhance your Experience and allow our partners to tailored! $ 99.99 business internet and phone service does not include high-speed internet or broadband service I have an Irish phone. Of Ooma Premier phone bills forever product reviews from our users call with wrong number now...